Focused Team Leader with experience reviewing team analytics to improve overall product quality. Courteous and cordial with goal to coach and train employees to meet maximum potential. Strategic leader with extensive team management experience. Builds training, mentoring and development opportunities to drive performance. Shares robust resource planning and project delivery expertise.
Overview
2
2
years of professional experience
Work History
Manager
Vailankanni multi services
Surat
04.2025 - Current
Managed daily operations of branch, overseeing staff performance and customer service standards.
Developed and implemented strategies to increase collection and profitability within the branch.
Prepared and presented reports on branch performance, trends, and forecasts to senior management.
Developed successful strategies and policies, meeting organisational needs and implementing improvements.
Established and maintained productive relationships with acm /rcm to secure long-term business.
Oversaw recruitment, training, and development of staff to enhance branch productivity.
Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
Reviewed reports, recommendations and requests from subordinate leadership.
Selected and mentored senior staff, creating successful leadership team.
team leader
vailankanni multi services
surat, india
04.2024 - 03.2025
TEAM LEADER
kotak spln : bucket ( 2 , 4 , PNPA , GNPA )
sbi card : write off ( v0 to v9 )
territory : surat , bardoli , kim , navsari
to achieve payment collection goals and targets for the department .
monitored , measured and reviewed individual and team achievement of goals and standards to facilitate meeting objectives .
training and monitoring of staff members in collection department .
ensure team compliance with applicable laws and company policy and procedures .
for targets , share daily DRR MIS .
determine reasone for non payment .
Education
Bachelor of Science - science
lnb daliya high school
surat
2016
Skills
Staff appraisals
Performance monitoring
Team building
Training and Development
Goal development planning
Issue resolution
Employee retention strategies
Hiring and firing
Staff complaint management
Team building coordination
Team supervision
Priority management
Languages
English
Hindi
Gujarati
Accomplishments
Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
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