Gaurav Kumar Srivastav
Faridabad
Summary
Results-driven Branch & Sales Operations Leader with 10+ years of experience in managing high-performing teams, driving revenue growth, and optimizing business operations. Proven ability to handle multi-location teams, improve productivity, and consistently achieve aggressive sales targets. Strong expertise in P&L management, team leadership, channel management, and operational excellence. Seeking leadership role in Branch / Area / Operations Management.
Overview
1
1
Certification
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Centre Manager - Sales
IndiaMART
Noida
11.2022 - Current
- Managing multiple channels partners distribution and driving new client acquisition pan India using tele model.
- Training and monitoring the performance of team members, to ensure efficiency in sales and meeting of individual and group targets.
- Managing end to end operations related to call centers and driving productivity from each channel partner.
- Drive monthly, quarterly, and annual sales targets by leading a team of sales professionals.
- Hire, train, and mentor sales executives to maximize productivity and performance.
- Lead branch operations, sales, and customer engagement to achieve revenue and growth targets.
- Develop and implement sales strategies to drive market expansion and client acquisition.
- Analyze business performance data to identify opportunities for process optimization and efficiency.
- Collaborate with cross-functional teams to enhance product offerings and customer experience.
- Mentor and train sales teams, ensuring high productivity and motivation.
Assistant Program Manager (GTM)
IndiaMART
Noida
09.2020 - 10.2022
- Led go-to-market strategies for new product launches, Policy making and Incentives and rewards plan to achieve certain sales targets.
- Develop and maintain financial models and forecasts to support strategic initiatives and drive business performance.
- Formulated key policies for channel business and internal operations, enhancing efficiency and compliance.
- Managing and onboarding large scale enterprises company on indiaMART with highest ticket size.
- Handing sales incentive programs and other bonus programs to enhance sales along with employee motivation.
- Create an attrition control program for sales team on basis of some financial support which controls high channel employee attrition from 30% to 19 % in 1 year.
- Made channel partner payout policies with COCA control.
- Collect and analyze data related to program performance, helping to create reports and presentations to illustrate progress, achievements, and areas for improvement.
- Made business input models to ensure output by which enhance sales 10-15 % from last year.
- Actively participate in evaluating the program's success and identifying areas for improvement, suggesting and implementing changes to enhance the program's effectiveness.
- Assist in the development and implementation of programs aimed at business enhancement. This involves supporting the Program Manager in planning, organizing, and executing these initiatives.
- Analyzed customer insights and competitive trends to optimize product positioning.
- Partnered with sales and marketing teams to create strategic growth initiatives.
- Improved process efficiency by implementing workflow automation and data analytics tools.
Team Leader
ICCS
Noida
04.2019 - 09.2020
- I work for IndiaMART for presales and post sales quality process.
- Managed a team of quality analysts, enhancing process compliance and efficiency.
- Developed performance metrics and reporting frameworks to improve service quality.
- Spearheaded process optimization initiatives, reducing errors and increasing productivity.
- Collaborated with senior management to design and implement customer experience enhancements.
Team Leader
Radiate
Noida
10.2018 - 03.2019
- I work for IndiaMART for presales and post sales quality process.
- Managed a team of quality analysts, enhancing process compliance and efficiency.
- Developed performance metrics and reporting frameworks to improve service quality.
- Spearheaded process optimization initiatives, reducing errors and increasing productivity.
- Collaborated with senior management to design and implement customer experience enhancements.
Quality Analyst
ICCS
Noida
08.2015 - 07.2018
- Conducted data-driven quality audits, ensuring compliance with operational standards.
- Developed customer feedback models to identify trends and enhance service delivery.
- Trained teams in best practices, leading from 85 to 96 % improvement in quality scores.
Customer Support Associate
Ienergizer
Noida
06.2014 - 07.2015
- Delivered exceptional customer support, improving retention and satisfaction rates.
- Identified process gaps and recommended operational improvements to leadership.
- Achieved recognition for outstanding service and issue resolution.
Customer Support Associate
Aegis
Noida
10.2013 - 03.2014
- Delivered exceptional customer support, improving retention and satisfaction rates.
- Identified process gaps and recommended operational improvements to leadership.
- Achieved recognition for outstanding service and issue resolution.
Education
B.B.A - Sales And Marketing
H.G.U
08.2014 - 01.2017
12th -
B.S.E.B.
10th -
B.S.E.B.
Skills
- CRM & ERP Systems
- Data Analytics & Reporting Tools
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Project Management Tools
- Power BI
- SQL
Certification
- Green Belt Six Sigma training in IndiaMART
- 1 Week workshop training in team management from Starteck
Personal Information
- Date of Birth: 01/22/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Achievements And Awards
- Did the complete analysis and revamped the Vendor screen by applying 5s methodology, resulting in 60% cost saving.
- Did the complete analysis on employee shortcoming and with the help of training and coaching, we were able to improve the productivity of employee by 60%.
- Did analysis on other website and inherit the good functionality from other and implemented in our platform. Due to this user generation and buy lead generation increase by 10 %.
Timeline
Centre Manager - Sales
IndiaMART
11.2022 - Current
Assistant Program Manager (GTM)
IndiaMART
09.2020 - 10.2022
Team Leader
ICCS
04.2019 - 09.2020
Team Leader
Radiate
10.2018 - 03.2019
Quality Analyst
ICCS
08.2015 - 07.2018
B.B.A - Sales And Marketing
H.G.U
08.2014 - 01.2017
Customer Support Associate
Ienergizer
06.2014 - 07.2015
Customer Support Associate
Aegis
10.2013 - 03.2014
12th -
B.S.E.B.
10th -
B.S.E.B.