Gauresh Mhatre
Facility Management Professional
Mumbai,MH
Summary
Results-driven Facilities and Operations professional with 16+ years of experience managing end-to-end Facilities Management and Soft Services across multi-site environments. Expertise spans general administration, space planning, workplace transitions and expansions, and vendor and contract management across sectors including Media, Transport, IT, Pharmaceuticals, Asset Management, and Consulting.
Proven leader in facilities and corporate services, with a strong focus on governance, compliance, and service excellence. Collaborative stakeholder manager experienced in working with internal teams, service providers, and government agencies to ensure seamless operations. Known for driving continuous improvement, cost optimization, and productivity enhancements while delivering an improved workplace experience.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Associate Director - Facilites and Administration
JioStar (Erstwhile Viacom18)
04.2024 - Current
- Manage end-to-end workplace, facilities, F&B operations, and administrative services, ensuring smooth day-to-day operations across locations.
- Oversee the maintenance of office facilities, cafeteria, and pantry operations, ensuring safety, statutory compliance, hygiene, and high service standards.
- Lead office space planning, utilization optimization, and workplace improvement initiatives.
- Plan and execute office moves, relocations, and space reconfigurations, managing vendors, logistics, timelines, and resources.
- Lead management of corporate F&B services, including cafeteria operations, vendor performance, food safety audits, hygiene standards, and cost control.
- Oversee the planning and execution of internal events, town halls, leadership meetings, employee engagement activities, and on-site programs.
- Monitor and manage service provider performance in line with SLAs, KPIs, and contractual obligations across facilities, F&B, and events.
- Support budgeting, cost tracking, and financial reporting for facilities, F&B, and events operations, identifying cost optimization opportunities.
- Review, standardize, and update SOPs, work instructions, and operational procedures.
- Lead performance reviews, training, and development of operations and facilities teams.
- Build strong employee and leadership relationships to enhance the workplace experience and satisfaction.
- work closely with procurement to evaluate the BOQ and finalisation of Vendor.
Account Lead
JLL, Jones Lang LaSalle
05.2023 - 04.2024
- Serve as the primary interface and strategic partner for the client across all managed sites.
- Build and maintain strong client relationships, ensuring alignment with business objectives, and service expectations.
- Proactively manage escalations, risks, and service gaps, ensuring timely resolution and continuous improvement.
- Lead end-to-end Integrated Facilities Management (IFM) operations across multiple sites, ensuring consistency and service excellence.
- Oversee hard services (MEP, HVAC, electrical, plumbing, BMS, fire & life safety) and soft services (housekeeping, security, pest control, landscaping).
- Ensure facilities are safe, compliant, operationally efficient, and aligned with client SLAs and statutory requirements.Own account-level budgeting, forecasting, and cost control across all facilities and services.
- Monitor operational spend, validate invoices, and ensure adherence to approved budgets.
- Identify and implement cost optimization and value-engineering initiatives without compromising service quality.
Soft Services Manager
Keolis- MHI
09.2021 - 04.2023
- Managed Soft Services operations for Dubai Metro, covering 52 stations, 3 car parks, depots, and 128 trains, consistently achieving KPI targets in line with the Agreement.
- Directed a workforce of 70 in-house professionals and over 350 subcontracted staff, ensuring service continuity, quality delivery, and operational efficiency.
- Controlled and monitored the performance of multiple service providers, driving compliance with SLAs, KPIs, and contractual requirements.
- Planned and facilitated the recruitment, training, development, and coaching of operational staff to strengthen capability and service standards.
- Ensured effective delivery of waste management and pest control services across all Dubai Metro facilities, meeting safety and hygiene benchmarks.
- Reviewed, controlled, and improved operational procedures and processes.
Soft Services Manager
Serco Middle East
11.2019 - 09.2021
Facility Manager
Sodexo Facility Management Services
08.2018 - 10.2019
Assistant Facility Manager
Cushman & Wakefield
05.2015 - 08.2018
Assistant Manager
CBRE
01.2012 - 05.2015
Sr. Supervisor
Serco Middle East
07.2009 - 12.2011
Education
FMP - Facility Management Professional
IFMA
04.2001 -
MBA - Operations Management
Sikkim Manipal University (Distance)
Mumbai, India 04.2001 -
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management & Applied Nutition
Goa 04.2001 -
Skills
Team collaboration and leadership
Timeline
Associate Director - Facilites and Administration
JioStar (Erstwhile Viacom18)
04.2024 - Current
Account Lead
JLL, Jones Lang LaSalle
05.2023 - 04.2024
Soft Services Manager
Keolis- MHI
09.2021 - 04.2023
Soft Services Manager
Serco Middle East
11.2019 - 09.2021
Facility Manager
Sodexo Facility Management Services
08.2018 - 10.2019
Assistant Facility Manager
Cushman & Wakefield
05.2015 - 08.2018
Assistant Manager
CBRE
01.2012 - 05.2015
Sr. Supervisor
Serco Middle East
07.2009 - 12.2011
FMP - Facility Management Professional
IFMA
04.2001 -
MBA - Operations Management
Sikkim Manipal University (Distance)
04.2001 -
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management & Applied Nutition
04.2001 -