GAURI DUBEY
KANPUR
Summary
Dedicated professional with strong customer service and problem resolution skills. Experienced in transaction processing and data management, committed to enhancing customer experiences and supporting team objectives. Detail-oriented banking apprentice with experience in transaction processing and data management. Known for effective communication and collaboration, ready to enhance customer satisfaction and team performance. Skilled apprentice with years of experience. Well-trained in using equipment, hand tools and power tools to complete tasks quickly and accurately. Hardworking mentality and great mechanical skills.
Overview
3
3
years of professional experience
Work History
Apprentice
INDIAN OVERSEAS BANK
KANPUR
06.2025 - Current
- Assisted customers with banking inquiries and service requests.
- Processed routine transactions efficiently and accurately.
- Supported team members in daily operational tasks and activities.
- Maintained cash handling procedures and ensured accuracy in transactions.
- Participated in training sessions to learn banking products and services.
- Collaborated with colleagues to enhance overall customer experience.
- Worked closely with mentors to understand project objectives.
- Maintained organisation, cleanliness, and safety in work areas.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
BANKING CORRESPONDANCE
UP BARODA BANK(GRAMIN BANK OF INDIA)
AURAIYA
02.2023 - 04.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Education
Master of Arts - Hindi
IGNOU
NEW DELHI07-2025
DELED(DIPLOMA IN ELEMENTRY EDUCATION) - Teaching
DIET AJITMAL
AJITMAL 03-2023
Bachelor of Arts - Economics
C.S.J.M.U
KANPUR05-2019
HIGH SCHOOL - Science
S.N.SEN GIRLS INTER COLLEGE
KANPURIntermediate -
S.N.SEN GIRLS INTER COLLEGE
KANPURSkills
- Customer service
- Transaction processing
- Data management
- Banking operations
- Problem resolution
- Process improvement
- Team collaboration
- Financial reporting
- Critical thinking
- Effective communication
- Honest and ethical
- Safety
- Teamwork and collaboration
- PC proficiency
- Systems maintenance
- Flexible schedule
- Work site organization
- Team building
Timeline
Apprentice
INDIAN OVERSEAS BANK
06.2025 - Current
BANKING CORRESPONDANCE
UP BARODA BANK(GRAMIN BANK OF INDIA)
02.2023 - 04.2024
Master of Arts - Hindi
IGNOU
DELED(DIPLOMA IN ELEMENTRY EDUCATION) - Teaching
DIET AJITMAL
Bachelor of Arts - Economics
C.S.J.M.U
HIGH SCHOOL - Science
S.N.SEN GIRLS INTER COLLEGE
Intermediate -
S.N.SEN GIRLS INTER COLLEGE