Gauri Sharma
Hotel Revenue & Project Management
Shimla
Summary
Highly adaptable leader with excellent background of quick and effective performance. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Problem solver, networker, and consensus builder.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Team Lead, APAC Enhanced Reservation Solution (ERS)
Marriott International
Remote
1 2022 - 4 2023
- Oversaw ERS Activation: Led deployment of ERS Activation for over 70 hotels across APAC.
- Managed ERS Photography: Directed ERS photography initiatives for 43 hotels.
- Enhanced ERS Sustainability: Spearheaded sustainability efforts for 500+ ERS LIVE hotels in APAC through rigorous auditing processes.
- Initiated Attribute Analysis: Launched in-market attribute analysis for ERS sustainability, resulting in additional revenue of USD 300,000 from February 2022 to August 2022.
- Coached and Developed Team: Provided training and mentorship to team members, ensuring effective completion of job tasks.
Senior Manager, Enhanced Reservation Solution (Rehired)
Marriott International
Remote
04.2021 - 12.2021
- Project Deployment: Managed implementation of project across diverse markets in Asia Pacific, including South Asia, Australia, Maldives, Singapore, Malaysia, and Indonesia, covering 90 hotels.
- Milestone Management: Facilitated hotels in achieving key milestone tasks prior to project launch, ensuring smooth and timely project initiation.
- Post-Launch Support: Handled inventory change requests for Asia Pacific hotels after they went live with project, ensuring continuous alignment and support.
- Lightspeed Implementation: Directed successful implementation of Lightspeed at 43 hotels across APAC.
Senior Manager, Enhanced Reservation Solution
Marriott International
Mumbai
05.2018 - 03.2020
- Global Project Launch: Contributed to global rollout of Enhanced Reservation Solution for Marriott, focusing on Asia Pacific hotels.
- Hotel Support: Provided guidance and support to over 100 hotels in Asia Pacific during setup and implementation of enhancement.
- Process Streamlining: Optimized implementation process by aligning key stakeholders with project guidelines, ensuring cohesive and efficient deployment.
- Collaboration with Headquarters: Collaborated directly with Marriott headquarters team to implement various processes and tools, facilitating seamless integration.
- Revenue Impact: 10 pilot hotels launched in 2018 experienced a revenue increase of USD 37,000 within 6 months, attributed to defined enhancements.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
Director Revenue Management
Marriott Weligama Bay Resort
Weligama
06.2017 - 04.2018
- Led Revenue Management: Spearheaded revenue management for Sri Lanka's first Marriott pre-opening property.
- Process Setup: Established revenue processes and systems, online positioning, pricing, and contract alignment for 10 key wholesale accounts.
- Owner Meetings: Participated in meetings with hotel owners to ensure alignment and address concerns.
- Revenue Achievement: Achieved fair share index of 110.5 within 5 months of hotel's opening in November 2017.
Senior Revenue Manager
Marriott International - Bengaluru Cluster
Bengaluru
04.2016 - 06.2017
- Strategic Analysis: Analyzed and evaluated business performance for cluster of 5 Marriott brands and 6 hotels, developing group and catering strategies based on market demand.
- Auto Expo Strategy: Created successful auto expo strategy in September 2016 for JW Marriott, resulting in a 20% increase in room revenue.
- Sales Strategy Meetings: Led sales strategy meetings for JW Marriott and Ritz Carlton with key stakeholders.
- Pricing Alignment: Ensured consistent group and online pricing strategies between JW Marriott and Ritz Carlton.
Director Revenue
Claridges
New Delhi
05.2015 - 12.2015
- Market Share Focus: Drove market share growth with a primary focus on improving ADR index.
- Team Leadership: Led Revenue & Reservations department, managing a team of 5.
- Online Bookings Growth: Increased online booking mix from 22% to 36% and achieved 180% growth in online revenue compared to previous year.
- System Implementation: Introduced STR, Hotelligence, and set up IDEAS.
Cluster Revenue Manager
Marriott International - North India Cluster
New Delhi
12.2014 - 04.2015
- Room Forecasting: Responsible for room forecasting and developing strategies to meet forecast and budget goals for cluster.
- Sales Strategy Leadership: Led sales strategy meetings with property teams both in person and remotely for MHRS Jaipur and JW Mussorie.
Assistant Revenue Manager
Marriott International - North India Cluster
Multi City (Jaipur, New Delhi)
08.2010 - 04.2015
- Revenue Management: Managed sales revenue for 1,065 keys across 5 hotel properties.
- Analytical Reporting: Conducted detailed analysis on transient and group bookings, including lead time, length of stay, and market mix.
- Growth Initiatives: Introduced new packages, increasing online booking mix for MHRS Jaipur from 45% to 50%.
- Career Start: Joined Marriott Hyderabad as a Voyager (Management Trainee) in August 2010 and moved to Marriott Jaipur in 2011.
Education
BA Honours -
Institute of Hotel Management
Aurangabad, India 01.2006 - 08.2010
Skills
Sales Strategy
Yield Management
Room Forecasting
Stakeholder Management
Project Management
Inventory Management
Google Suite Certified
Microsoft 365
Microsoft AI Copilot Certified
Revenue Management Systems
One Yield (Marriott)
IDEAS
High Performance Pricing (Marriott)
Reporting Systems
STR
Hotelligence
MRDW (Data reporting warehouse Marriott)
Property Management Systems
Opera
Lightspeed (Marriott)
Certification
Certified Associate of Project Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Meditation, Mindfulness activities
Additional Information
During my career break, I traveled to remote areas in India and discovered inspiring rural women making local products like jams, pulps, and barley coffee. To enhance their market visibility, I launched "Mahilaa," a retail brand that promotes their products online with their stories. Over six months, Mahilaa supported around 8 rural women, generating income of $50-80 per woman. This venture taught me valuable lessons in social media marketing, design, and vendor relations, while also providing a fulfilling sense of purpose. Please find Mahilaa on social media here:
1. https://www.instagram.com/mahilaaorg/
2. https://www.linkedin.com/company/mahilaa-making-an-impact-supporting-rural-women/?viewAsMember=true
Timeline
Senior Manager, Enhanced Reservation Solution (Rehired)
Marriott International
04.2021 - 12.2021
Certified Associate of Project Management
09-2020
Influencing Change at Work
09-2020
Senior Manager, Enhanced Reservation Solution
Marriott International
05.2018 - 03.2020
Director Revenue Management
Marriott Weligama Bay Resort
06.2017 - 04.2018
Senior Revenue Manager
Marriott International - Bengaluru Cluster
04.2016 - 06.2017
Director Revenue
Claridges
05.2015 - 12.2015
Cluster Revenue Manager
Marriott International - North India Cluster
12.2014 - 04.2015
Assistant Revenue Manager
Marriott International - North India Cluster
08.2010 - 04.2015
BA Honours -
Institute of Hotel Management
01.2006 - 08.2010
Team Lead, APAC Enhanced Reservation Solution (ERS)
Marriott International
1 2022 - 4 2023