Summary
Overview
Work History
Education
Additional Information
Timeline
Generic
Gauri Sinha

Gauri Sinha

Sr. Director
Pune

Summary

Career Summary 19+ years of experience (incl. 3.5 yrs. in the US) in leading digital transformations, driving customer experience and Delivering complex enterprise projects in BFSI and Healthcare domains. Highly skilled in application development, managing enterprise APIs and Data platforms. Hands-on in generating business insights using data analysis and visualization techniques. Experience in managing AI/ML, ChatGPT, and cloud computing projects Career Highlights Business development - 12+ years of experience in working directly with clients and CEOs to grow client business and offshore engagement accounts Digital Transformation – Extensive experience in working on the design and development of products from the inception phase, optimizing operations through automation, and leveraging new tools & processes Vendor Management – Good experience in managing multiple vendors across the globe for managed services, product development, production support, and for other services Product P&L - 3+ years of experience in managing P&L of digital products in BPO industry Managed portfolio of projects including project pipeline, revenue forecast, and benefit management Extensive experience in managing big teams and delivering complex enterprise projects Managed enterprise data platforms and have a good understanding of Data Storage in the cloud, data security, data pipelines, and ETL platforms

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work History

Senior Director

Sutherland
Pune
05.2020 - Current
  • Leading Continuous improvement & Governance (CIG) group
  • Automated PMO processes by integrating key enterprise tools resulting in a saving of one week per project execution
  • Established source of truth and data lineage across technology teams to generate client view matrices across functions
  • Automated all critical executive reports and transform those into actionable dashboards in PowerBi and DOMO
  • Automated project intake process using Python and Smartsheet APIs, which reduced project set-up time from 3-4 hours to 10 mins, it’s a huge saving as we set up around 150+ projects in a year
  • Transformed existing goals into Smart goals to help team leads measure overall individual performance easily
  • Managed vendors and 3rd parties to define P&L workflow for digital products and automated existing enterprise processes to integrate with overall P&L workflow
  • Analyzed skill gap and devised a training program for the team to enhance overall efficiency and Technical Quotient

Vice President

Morgan Stanley
Mumbai
08.2014 - 03.2019
  • Enterprise Business Components
  • Delivered core ingestion platform for Asset Aggregation, Integrated internal API and data platforms with external vendors such as Yodlee, Blackrock (Aladdin), EVARE, etc
  • The platform is used by 15000+ Financial advisors and 25000+ clients
  • Implemented cash flow management for Asset Aggregation clients
  • Digitalized loan approval system to reduce approval time from 3-5 days to 4-8 hours
  • Managed WM API and Data platform, supporting 15000+ clients with 70 million average daily call volume with 50 ms to 1 sec service time
  • Executed strategy for data resiliency and consistency across functional platform by delivering around 55 data stores with 9 TB of data at rest, 700+ ETLs, and 200+ SSIS batches
  • The program resulted in around 40% savings in cost in 2-3 years
  • Delivered a robust batch processing system with enhanced error management framework and reporting capabilities
  • Created many smart dashboards and reports in Tableau for monitoring Projects progress & batch processing statuses
  • Bootstrapped ASG (Application support group) and L3 support group from app dev function to drive operational and cost-efficiency
  • Delivered business analysis, reconciliation reports, and other reports in Excel and Tableau

Senior Program Manager

Nagarro Software
Gurgaon
03.2014 - 08.2014
  • Retail
  • Streamlined client relationships with GE on two of their projects in the supply chain

Senior Principal Consultant

Morgan Stanley
New York
08.2010 - 03.2014
  • Banking and Lending
  • Automated loan processing system, which reduces the loan processing time from weeks to days
  • Assisted 50+ advisory and trading applications as a liaison from a shared services platform to support the launch of Mini options for Morgan Stanley clients and Financial Advisors
  • Replaced Bloomberg news service with Thomson news service to push news headlines and stories to 15,000+
  • Financial advisors
  • This has resulted in a saving of around $0.5 million per year for the firm
  • Created an account remediation system to digitize and remediate all trust accounts in the firm, to comply with regulatory requirements, in a very short period of 4 months, Remediation helped in clearing around 20% of inactive accounts and resulted in around 40% of operational efficiency and cost savings
  • Adopted extreme programming to deliver a rate calculation engine with 40% fewer resources
  • Delivered rule-based engine integrated with multiple internal and external platforms to filter out potential clients for offering promotional CDs

Principal Consultant

Genpact Headstrong
01.2009 - 07.2010
  • Conceptualized and automated ready-for-business checks for 70+ wealth management services, feeding data to 700+ applications, impacting 15,000+ financial advisors and online clients
  • Automation resulted in 70% time savings and much earlier availability of the platform for business checks
  • Planned and executed a 2-year long migration program for Accu-care – A long-term health care provider
  • Also integrated it with the latest HIPPA guidelines (Health Insurance Portability and Accountability)
  • Awarded best project of the Year award for the Year 2009
  • Managed a team of 20+ members to deliver shared services across Wealth Management in Morgan Stanley

Project Leader

Global Logic
04.2005 - 01.2009
  • Worked with the CEO of the product – “Acsellerate”, an internet-based sales intelligence platform, in redefining the product design and architecture to make it a stable and viable solution for the consumers
  • Enhanced user experience and performance resulted in around 700% growth in client based in less than 3 years

Module Lead

Infosys Technologies Ltd
Bangalore
08.2002 - 04.2005
  • Enterprise Group
  • Migrated Knowledge management portal from file system to Share point
  • This includes automated migration of 10,000 + knowledge assets and their classification
  • Implemented a project dashboard for senior management as a Balanced Scorecard for the department

Education

MBA -

Indian Institute of Management
04.2019 - 05.2020

B.Tech - undefined

IIT Varanasi (BHU)
01.1998 - 04.2002

Additional Information

  • Awards and Recognitions , Shout out award for exceptional ideas – For adding resiliency in batch processing (2015), Morgan Stanley Firm value award-putting client first (2017) for exhibiting outstanding firm values in Morgan Stanley Employee of the Quarter award for outstanding contribution in delivering Accu-care project. Genpact, Noida Extra-Curricular Activities Manager, Forum for Industry Interaction (FII) - Indian Institute of Management

Timeline

Senior Director

Sutherland
05.2020 - Current

MBA -

Indian Institute of Management
04.2019 - 05.2020

Vice President

Morgan Stanley
08.2014 - 03.2019

Senior Program Manager

Nagarro Software
03.2014 - 08.2014

Senior Principal Consultant

Morgan Stanley
08.2010 - 03.2014

Principal Consultant

Genpact Headstrong
01.2009 - 07.2010

Project Leader

Global Logic
04.2005 - 01.2009

Module Lead

Infosys Technologies Ltd
08.2002 - 04.2005

B.Tech - undefined

IIT Varanasi (BHU)
01.1998 - 04.2002
Gauri SinhaSr. Director