Gauri Veer
Manager Soft Services
Mumbai
Summary
Ambitious Soft services Manager with more than 12 years of management experience in soft services, catering & FM industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Versatile and trained in soft services who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of cleaning, catering, FM and an unsurpassed worth ethic. Focused and versed in contract negotiation and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Facility Manager- Soft Service
SMC Facility Management Services
04.2024 - Current
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Managed a team of technicians, providing training and guidance for improved performance and professional development.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Boosted employee satisfaction with well-maintained workspaces and prompt resolution of maintenance requests.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
Manager Soft Services
CBRE
03.2023 - 03.2024
- Responsible for planning, organising, and developing of the overall operation of the housekeeping department to a high standard of cleanliness.
- Leading and managing a team of facilities Engineers/supervisors, maintenance personnel and contractors.
- Providing guidance, training, and performance management to ensure a high level of productivity, effectiveness, and professionalism.
- Implementing safety protocols, conducting regular inspections, and addressing any potential hazards or non-compliance issues.
Asst Manager- Soft Services
Larsen and Toubro
05.2022 - 12.2022
- Responsible for the management of services and processes that support the facilities management teams and service contracts which the company has with the Project Site.
- Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs.
- Assume full responsibility for management of soft services against contracted scope of works.
- Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety).
- Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure.
- Arrange & attend monthly & quarterly review meetings with Managers of all Sub Contractors.
Asst Manager-Soft Services
Aker Power Gas
07.2017 - 02.2019
- Operate, maintain and manage efficiently a high-quality facilities management service as per the FM contract.
- Ensuring operation, maintenance and managing soft services across the FM portfolio in a safe, professional, and effective manner.
- Preparing and development of ISO standard documentation like Hazard data sheet, Risk assessment, OSHAS Checklist, HSE SOP's.
Asst Manager-Soft Services
10.2013 - 04.2017
- Developing and implementing initiatives to improve service efficiency, reduce waste, and promote sustainability within the facilities. This may involve implementing recycling programs etc.
- Cafeteria management -Ensuring that the caterers are maintaining highest standards of hygiene and maintaining the food quality.
- Organizing food sampling and water testing sampling with the vendors thereafter maintaining quality standards as per client requirement.
- Conducting Mock Drills for employee awareness in case of emergency & arranging safety related trainings.
Executive-Soft Services
Bank of America
03.2010 - 09.2012
- Accountable for standardization of the quality of soft services provided throughout various locations and facilities.
- Review division / service provider(s) performance and provide monthly reports to the Operations Manager regarding compliance against predetermined/contracted SLAs and KPIs.
- Manage project mobilization plans, risk and issue logs, actions log, project meetings, and produce regular progress reports.
- Coordinate with the senior management on work issues.
- Liaising with Client to achieve excellence in customer satisfaction.
Sr Executive-Soft Services and Administration
01.2008 - 03.2010
- Ensure that all cleaning & maintenance schedules are adhered to.
- Ensure timely training & reporting thereafter for Housekeeping.
- Filing of site related documents.
- Faced ASQ (Airport service quality) audit & ISO for Airport smooth operations.
Education
Diploma - Hotel Management
Hospitality Training Institute
Mumbai 01.2005 - 1 2007
Skills
Cleaning
Personal Information
- Date of Birth: 03/25/88
- Nationality: Indian
- Driving License: Light Motor Vehicle-India
- Marital Status: Married
- Visa Status: Sponsored Family Visa
Timeline
Facility Manager- Soft Service
SMC Facility Management Services
04.2024 - Current
Manager Soft Services
CBRE
03.2023 - 03.2024
Asst Manager- Soft Services
Larsen and Toubro
05.2022 - 12.2022
Asst Manager-Soft Services
Aker Power Gas
07.2017 - 02.2019
Asst Manager-Soft Services
10.2013 - 04.2017
Executive-Soft Services
Bank of America
03.2010 - 09.2012
Sr Executive-Soft Services and Administration
01.2008 - 03.2010
Diploma - Hotel Management
Hospitality Training Institute
01.2005 - 1 2007
Similar Profiles
Loretta "Desirae" SteenLoretta "Desirae" Steen
School Janitor at Facility Management ServicesSchool Janitor at Facility Management Services
S.M.J. HAMEED SEGU ALLAUVDEENS.M.J. HAMEED SEGU ALLAUVDEEN
Housekeeping Location Supervisor at Apex-RR Facility Management ServicesHousekeeping Location Supervisor at Apex-RR Facility Management Services
Daniel WoodfordDaniel Woodford
Project Manager at Facility Services ManagementProject Manager at Facility Services Management
AAKASH SABALEAAKASH SABALE
Support Executive Service Engineer at Dak System IncSupport Executive Service Engineer at Dak System Inc
ROHAN SINGHROHAN SINGH
Client Advisor at GUCCIClient Advisor at GUCCI