Gautam
Jalandhar
Summary
Professional with over four years of experience in customer service and sales, excelling in client engagement and support. Demonstrated ability to multitask and communicate effectively in fast-paced environments, ensuring operational efficiency. Proficient in Microsoft Office with strong organizational skills, contributing to team success and high customer satisfaction. Committed to leveraging expertise to enhance organizational performance as an executive assistant.
Overview
7
7
years of professional experience
Work History
Senior Area Manager
Tera Tera Enterprises
Jalandhar
02.2025 - Current
- Negotiated contracts with vendors to secure lower prices or better terms of payment.
- Oversaw the recruitment, training and development of new team members.
- Conducted regular store visits to ensure compliance with policies and procedures.
- Managed daily operations including scheduling shifts, assigning tasks and monitoring progress.
- Maintained relationships with local businesses in order to build partnerships that benefit both parties.
- Produced thorough, accurate and timely reports of project activities.
Senior Sales Executive
Jangra Chemicals pvt ltd
Jalandhar
04.2022 - 02.2025
- Provided training on product features, benefits and use cases for internal staff members.
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
- Investigated customer complaints regarding product quality or service delivery.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Negotiated contracts with clients while maintaining profitability goals.
Customer Support Executive
Silver Solution It
Jalandhar
02.2021 - 03.2022
- Developed solutions to address customer complaints.
- Collaborated with colleagues to resolve complex customer queries.
- Resolved customer issues in a timely manner.
- Responded to customer inquiries via phone, email and chat.
- Promoted additional products or services to meet customers' needs.
Front Desk Receptionist
Smarat Hotel
Jalandhar
02.2018 - 02.2019
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
Education
High School Diploma -
Shining Star Senior Secondary School
Jalandhar03-2018
Skills
- Interpersonal communication
- Verbal communication
- Remote office availability
- Friendly, positive attitude
- Critical thinking
- Time management
Languages
Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Senior Area Manager
Tera Tera Enterprises
02.2025 - Current
Senior Sales Executive
Jangra Chemicals pvt ltd
04.2022 - 02.2025
Customer Support Executive
Silver Solution It
02.2021 - 03.2022
Front Desk Receptionist
Smarat Hotel
02.2018 - 02.2019
High School Diploma -
Shining Star Senior Secondary School
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