Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Accomplishments
Timeline
Generic

Gautam Bansal

New Delhi

Summary

Results-driven professional with expertise in admin assistance, travel coordination, and staff training. Proven ability to manage executive calendars, arrange seamless travel logistics, and develop impactful training programs. Adept at multitasking, problem-solving, and ensuring operational efficiency across diverse tasks. Strong communicator with a focus on delivering exceptional service and optimizing team performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Traveler Service Associate

Expedia
Gurugram
07.2023 - Current
  • Collaborated with internal teams to ensure the timely and successful delivery of solutions tailored to client needs.
  • Led the resolution of all issues received from both online and offline sources.
  • Researched, analyzed, and resolved traveler concerns promptly and accurately, utilizing appropriate tools and resources to assess situations and create effective solutions while maintaining full ownership of each case.
  • Delivered exceptional service to travelers, fostering loyalty across all Expedia Group brands.
  • Conducted research and analysis using various tools and sources, particularly GDS (Global Distribution Systems) and reservation systems, to resolve traveler and supplier issues.
  • Identified service challenges, performed root cause analysis, and suggested potential solutions.
  • Adopted a flexible approach to consistently meet established service levels.

Experience Counselor II

Carlson Wagonlit Travel
Gurugram
06.2022 - 07.2023
  • Overseeing global corporate accounts, with a focus on handling escalations from JP Morgan Chase Bank, GE, and Oracle.
  • Working closely with a network of hotels and airlines worldwide to ensure seamless client experiences during stays and events.
  • Accountable for delivering exceptional services through strong collaboration with airlines and hotels.
  • Met with clients to understand individual needs and develop personalized counseling plans.

Assistant Manager Food & Beverage

The Grand (Formally Known as Grand Hyatt) New Delhi
New Delhi
07.2016 - 09.2021
  • Lead training sessions for new staff, focusing on service standards, product knowledge, and operational procedures.
  • Provide administrative support to the food & beverage manager or other senior executives, including scheduling meetings, managing correspondence, and handling administrative tasks.
  • Continuously assess team performance and provide coaching or additional training as necessary to ensure high performance.
  • Coordinate and manage logistics for events, ensuring that all arrangements are in place and aligned with the goals of the event.
  • Oversee daily operations of the food and beverage department, ensuring smooth service and high-quality guest experiences.
  • Supervise and manage staff, including waitstaff, bartenders, and kitchen personnel, ensuring adherence to standards of service, hygiene, and safety.
  • Monitor and maintain inventory levels, placing orders for supplies as needed, and managing budgets.
  • Handle customer inquiries, complaints, and special requests, ensuring customer satisfaction.

Education

A Bachelor of Hotel Management And Catering Technology - Hospitality Administration And Management

Guru Gobind Singh Indraprastha University
Delhi NCR
03-2016

Skills

  • Customer service excellence
  • Excellent communication
  • Calendar Management
  • Time management
  • Training & Development
  • Problem-Solving
  • Travel Logistics Management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Websites

Certification

  • Certified Six Sigma White Belt
  • Certificate in Digital Marketing Fundamentals.

Accomplishments

  • I was honored to serve as the Pre-Opening Team Lead for AZAYA at THEGRAND HOTEL.
  • I was awarded "Best Management Trainee of the Year" by THE GRAND HOTEL.
  • My name was shortlisted by management to train the leadership team of the third-party vendor, Sutherland, for which I traveled to Chennai twice.

Timeline

Traveler Service Associate

Expedia
07.2023 - Current

Experience Counselor II

Carlson Wagonlit Travel
06.2022 - 07.2023

Assistant Manager Food & Beverage

The Grand (Formally Known as Grand Hyatt) New Delhi
07.2016 - 09.2021

A Bachelor of Hotel Management And Catering Technology - Hospitality Administration And Management

Guru Gobind Singh Indraprastha University

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