Gautam Dutt
Assistant Restaurant Manager
Sliema
Summary
Dynamic Restaurant and Operations Leader with over 14 years of progressive experience in luxury hospitality across the UAE and Malta. Possesses a robust background in restaurant and bar management within prestigious 5-star hotel environments, including InterContinental Malta and Le Méridien Mina Seyahi Beach Resort & Waterpark, demonstrating a commitment to excellence. Expertise in team leadership, P&L management, cost control, revenue optimization, and enhancing guest satisfaction aligns with the highest standards of service delivery. Eager to leverage extensive knowledge of Middle Eastern hospitality standards in a Restaurant Manager position.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Restaurant Manager
Intercontinental Hotel
09.2024 - Current
- Directed daily restaurant operations, achieving a 15% increase in guest satisfaction scores through service improvements.
- Implemented complaint resolution strategies, reducing negative feedback by 20% year-on-year.
- Developed team-building and training programs, resulting in a 25% improvement in staff retention.
- Optimized payroll and budgeting processes, exceeding financial targets by 10% annually.
- Oversaw inventory management, reducing wastage by 12% and ensuring timely menu rollouts.
Senior Supervisor
Intercontinental Hotel
08.2022 - 09.2024
- Operational Excellence: Managed daily restaurant operations, ensuring seamless service, and guest satisfaction.
- Customer engagement: Resolved complaints efficiently, fostering brand loyalty, and repeat business.
- Team Leadership: Developed team-building activities to boost morale, and trained staff to follow brand values.
- Financial Management: Optimized budgeting and payroll processes to exceed financial targets.
- Inventory & Menu Oversight: Maintained accurate inventory, ensured timely supply orders, and coordinated new menu implementations.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
Bar Supervisor
Le Meridien Hotel Mina Seyahi Beach Resorts and Waterpark
01.2019 - 07.2022
- Bartending & Mixology Expertise: Created and served signature cocktails while ensuring high-quality beverage standards.
- Customer Experience & Service: Delivered outstanding guest service, resolving complaints and fostering brand loyalty.
- Team Leadership & Training: Supervised bar staff, developed training programs, and boosted morale to enhance productivity.
- Inventory & Stock Management: Maintained accurate stock levels, coordinated supplier orders, and minimized waste.
Bartender
Le Meridien Hotel Mina Seyahi Beach Resorts and Waterpark
01.2016 - 12.2018
Bartender
Ramee Hotels
01.2015 - 12.2015
Bartender
Doubletree Hilton Resorts Marjan Island
12.2013 - 11.2014
Guest Service Associate
Kempinski Hotels
08.2012 - 10.2013
Waiter
The Park Hotels
10.2010 - 07.2012
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM Meerut
Meerut 04.2001 -
Skills
Employee training
Food safety regulations adherence
Coaching and guidance
Stock oversight
Culinary planning expertise
Budget planning and oversight
Certification
WSET Spirit Level 2 at Wines & Spirit Education Trust
Timeline
Assistant Restaurant Manager
Intercontinental Hotel
09.2024 - Current
Senior Supervisor
Intercontinental Hotel
08.2022 - 09.2024
Bar Supervisor
Le Meridien Hotel Mina Seyahi Beach Resorts and Waterpark
01.2019 - 07.2022
Bartender
Le Meridien Hotel Mina Seyahi Beach Resorts and Waterpark
01.2016 - 12.2018
Bartender
Ramee Hotels
01.2015 - 12.2015
Bartender
Doubletree Hilton Resorts Marjan Island
12.2013 - 11.2014
Guest Service Associate
Kempinski Hotels
08.2012 - 10.2013
Waiter
The Park Hotels
10.2010 - 07.2012
Bachelor of Science - Hospitality And Hotel Administration
IHM Meerut
04.2001 -