GAUTAM GAIKWAND
MUMBAI
Summary
Operations Executive with stellar background leading organizations by monitoring and enhancing daily activities for peak achievement. Valuable resource when leading. Decisive when presenting changes in procedures and delegating new responsibilities to address concerns and propel profitability. Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company.
Overview
2
2
years of professional experience
Work History
Operations Executive and Customer Service
GAUTAM
MUMBAI
11.2023 - Current
- Trained new employees on operational procedures and protocols.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Created and updated operational documents and database records.
- Delegated work to staff, setting priorities and goals.
- Assisted with loading and unloading of cargo as needed.
- Ensured all packages were properly labeled and sealed.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Provided excellent customer service by answering questions about delivery status.
Customer Care Executive
GAUTAM
MUMBAI
11.2023 - Current
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Identified opportunities for process improvement within the customer service department.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Ensured that all customer queries were handled quickly and professionally.
- Communicated effectively with team members to ensure timely response times for customers.
- Assisted customers with product returns or exchanges according to established guidelines.
- Responded promptly to emails sent by customers seeking assistance.
- Prepared detailed reports of daily activities for management review.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Consulted with customers regarding needs and addressed concerns.
Education
BAF - Accounting And Finance
ADARSH VIDYA MANDIR
RAI02-2024
Skills
- Customer service
- Effective communication
- Time management
- Operational excellence
- Employee engagement
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Timeline
Operations Executive and Customer Service
GAUTAM
11.2023 - Current
Customer Care Executive
GAUTAM
11.2023 - Current
BAF - Accounting And Finance
ADARSH VIDYA MANDIR
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