Dynamic team leader with over 12 years of experience in customer service, sales management, and operational leadership. Proven ability to drive performance, foster collaboration, and deliver high-impact results in fast-paced environments. Seeking to leverage my expertise in team management, process optimization, and customer engagement to contribute to a progressive organization, ensuring operational excellence and sustained growth while achieving company objectives.
Overview
13
13
years of professional experience
Work History
Xstream Fiber Executive
Bharti Airtel Ltd.
Rajkot
01.2025 - Current
Lead Generation: Identifying and approaching potential customers, both online and offline.
Sales and Acquisition: Persuading potential customers to subscribe to Airtel Broadband, handling customer documentation, and ensuring smooth onboarding.
Field Sales: Engaging with customers through cold calling, door-knocking, and promoting Airtel Broadband offerings.
Customer Relations: Building and maintaining strong customer relationships to drive retention and ensure customer satisfaction.
Sales Target Achievement: Meeting monthly sales targets for Airtel Broadband.
Product Knowledge: Staying updated on the latest Airtel Broadband products and features.
Documentation and Reporting: Collecting necessary customer documentation and submitting reports as required
Team Leader
Go For Transformation Private Ltd
Rajkot
11.2023 - 01.2025
Led a team of 15 members, fostering collaboration and boosting productivity by setting clear goals, providing ongoing support, and encouraging open communication to ensure successful project completion and target achievement in a fast-paced environment.
Resolved complex customer inquiries, disputes, and complaints with a focus on delivering exceptional service, enhancing client satisfaction, and strengthening relationships to drive customer retention and improve overall company reputation.
Conducted regular team meetings to monitor performance, identify obstacles, and implement solutions by engaging team members in brainstorming sessions, ensuring seamless operations and continuous improvement in team efficiency.
Trained and supervised staff to consistently achieve sales targets, providing one-on-one coaching, performance feedback, and skills development while ensuring alignment with company objectives to maintain high productivity and individual growth.
Team Leader
Flipkart
Rajkot
06.2017 - 11.2023
Led a team of 15 sales representatives, implementing performance monitoring systems and tailored coaching programs to exceed monthly sales targets by 20%. This effort enhanced customer satisfaction, contributing to consistent revenue growth across the region.
Coordinated daily store operations, including inventory control, order fulfillment, and employee scheduling, effectively reducing operational downtime by 25%. Implemented process improvements to optimize workflow and increase overall team productivity and performance.
Conducted market trend analysis, competitive benchmarking, and customer feedback evaluations, leading to strategic sales initiatives that drove a 15% increase in regional sales within six months of execution.
Trained and mentored over 20 new team members, fostering a collaborative environment. Reduced employee turnover by 30% through structured onboarding programs and ongoing development in customer service and sales techniques.
Retail Sales Executive
Khimaji Ramdas Company Ltd. - P&G
Rajkot
06.2014 - 05.2017
Spearheaded in-store promotions, product displays, and sales campaigns, achieving a 25% growth in P&G product sales through enhanced visibility and targeted marketing strategies, significantly contributing to brand success within the region.
Developed strong, personalized relationships with customers, providing tailored recommendations and product demonstrations. Maintained a 90% customer retention rate by ensuring top-notch customer service and satisfaction during every interaction.
Monitored inventory levels, coordinated timely restocking, and minimized stock shortages by 15%, maintaining optimal product availability to maximize sales opportunities during peak seasons.
Conducted thorough market research, gathering and analyzing customer feedback to refine promotional strategies and meet changing consumer demands. Successfully increased sales during promotional periods by aligning marketing efforts with consumer preferences.
Customer Care Executive
Big Bazaar Future Group Retail Company
Rajkot
01.2012 - 05.2014
Managed and resolved customer complaints with a 95% first-contact resolution rate, significantly enhancing the overall customer satisfaction score. Used active listening techniques and tailored solutions to address diverse issues quickly and efficiently.
Played a key role in developing customer loyalty programs, helping to boost repeat purchases by 20%. These programs improved brand engagement, driving long-term customer retention and contributing to overall revenue growth.
Processed daily transactions, returns, and exchanges with efficiency, reducing customer wait times by 10% and improving the shopping experience. Ensured all transactions adhered to company policies and procedures, minimizing errors.
Collaborated closely with marketing and sales teams to create a seamless customer experience, driving higher foot traffic through promotional events and improving overall store profitability through innovative customer engagement strategies.
Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)
Accounts payable Executive at BHARTI AIRTEL LTD (AP & TS CIRCLE Head Office)Accounts payable Executive at BHARTI AIRTEL LTD (AP & TS CIRCLE Head Office)