Gautam Geda
Rajkot
Summary
Experienced with strategic planning and execution, ensuring alignment with organizational goals. Uses strong leadership capabilities to inspire and motivate teams toward success. Track record of leveraging financial acumen and stakeholder relationships to drive business growth.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Site Acquisition Executive
Indus Towers
04.2026 - 09.2026
- Negotiated lease contracts for acquisitions and amendments required for telecommunication installations.
- Coordinated with site owners and government agencies to streamline acquisition processes.
- Completed the site acquisition process by securing necessary approvals and documentation. and made sure to reach the target.
- Identified candidates for land leases according to customer criteria, facilitating targeted acquisitions.
- Managed the site permission application (MC) document.
- Communicated with customers and subcontractors to clarify project requirements and ensure alignment.
Xstream Fiber Executive
Bharti Airtel Ltd.
01.2025 - 03.2026
- Sales Target Achievement: Meeting monthly sales targets for Airtel Broadband.
- Achieved monthly sales targets for Airtel Broadband through effective customer engagement and relationship building.
- Conducted field sales by engaging customers directly at their locations through cold calling and door-to-door promotions of Airtel Broadband services.
- Lead Generation: Identifying and approaching potential customers, both online and offline.
- Generated leads by identifying and targeting potential customers through online and offline channels.
- Acquired comprehensive product knowledge by consistently reviewing Airtel Broadband features and updates to effectively assist customers.
- Gathered customer documents for submission to ensure compliance with company policies.
Team Leader
Go For Transformation Private Ltd
11.2023 - 01.2025
- Led team of 15, fostering collaboration and enhancing productivity through clear goals and ongoing support, resulting in successful project completion in fast-paced environment.
- Conducted regular team meetings to monitor performance and identify obstacles, implementing solutions through team brainstorming to ensure seamless operations.
- Resolved complex customer inquiries, disputes, and complaints, delivering exceptional service and enhancing client satisfaction to strengthen relationships and drive customer retention.
Activation Executive
United Spirits
08.2019 - 11.2023
- Demonstrated and presented product to prospects, enhancing customer engagement
- Delivered products to customers' homes to meet monthly and annual sales targets.
- Reviewing sales performance likewise
- Maintaining accurate records of the product & daily sales
- Received and managed stock replenishment to ensure product availability
- Organised product in racks for optimal visibility and accessibility
Team Leader
Flipkart
06.2017 - 11.2018
- Led a team of 15 sales representatives, implementing performance monitoring systems and tailored coaching programs to exceed monthly sales targets by 20%. This effort enhanced customer satisfaction, contributing to consistent revenue growth across the region.
- Trained and mentored over 20 new team members, fostering collaboration and achieving 30% reduction in employee turnover through structured onboarding and ongoing development in customer service and sales techniques.
- Coordinated daily store operations, including inventory control and order fulfillment, achieving 25% reduction in operational downtime through process improvements that optimised workflow and boosted team productivity.
- Conducted market trend analysis and customer feedback evaluations, shaping strategic sales initiatives that led to 15% increase in regional sales within six months.
Retail Sales Executive
Khimaji Ramdas Company Ltd. - P&G
06.2014 - 05.2017
- Developed strong, personalized relationships with customers, providing tailored recommendations and product demonstrations. Maintained a 90% customer retention rate by ensuring top-notch customer service and satisfaction during every interaction.
- Spearheaded in-store promotions, product displays, and sales campaigns, achieving a 25% growth in P&G product sales through enhanced visibility and targeted marketing strategies, significantly contributing to brand success within the region.
- Conducted market research and analysed customer feedback to refine promotional strategies, aligning marketing efforts with consumer preferences and boosting sales during promotional periods.
- Monitored inventory levels and coordinated timely restocking, minimising stock shortages by 15% and ensuring optimal product availability during peak seasons.
Customer Care Executive
Big Bazaar Future Group Retail Company
01.2012 - 05.2014
- Managed and resolved customer complaints with a 95% first-contact resolution rate, significantly enhancing the overall customer satisfaction score. Used active listening techniques and tailored solutions to address diverse issues quickly and efficiently.
- Played a key role in developing customer loyalty programs, helping to boost repeat purchases by 20%. These programs improved brand engagement, driving long-term customer retention and contributing to overall revenue growth.
- Collaborated with marketing and sales teams to enhance customer experience, driving foot traffic through promotional events and improving store profitability through customer engagement strategies.
- Processed transactions, returns, and exchanges efficiently, reducing customer wait times by 10% while ensuring adherence to company policies and minimising errors.
Education
HSC - Arts
Kapinjial High School
Rajkot04-2007
SSC -
Shreyansh Madhyamik Shala
Rajkot04-2005
Bachelor Of Art - History
Saurashtra University
Rajkot, India03-2014
Skills
- Site Management
- Sales Strategies
- Market Analysis
- Revenue prediction
- Process optimisation
- Workflow Management
- Performance management
- Team Leadership
- Staff Training
- Customer Retention
- Client Satisfaction
Languages
English
Gujarati
Hindi
Interests
- Sports,
- Listening Music,
- Gardening, Hiking
Timeline
Site Acquisition Executive
Indus Towers
04.2026 - 09.2026
Xstream Fiber Executive
Bharti Airtel Ltd.
01.2025 - 03.2026
Team Leader
Go For Transformation Private Ltd
11.2023 - 01.2025
Activation Executive
United Spirits
08.2019 - 11.2023
Team Leader
Flipkart
06.2017 - 11.2018
Retail Sales Executive
Khimaji Ramdas Company Ltd. - P&G
06.2014 - 05.2017
Customer Care Executive
Big Bazaar Future Group Retail Company
01.2012 - 05.2014
HSC - Arts
Kapinjial High School
SSC -
Shreyansh Madhyamik Shala
Bachelor Of Art - History
Saurashtra University