Gautam Gidwani

Work History

SoftwareONE India

Gurgaon, Haryana

10.2019 - Current

Oversaw entire service deployments from vision and creation to rollout and delivery.
Owned and prioritized product backlog.
Worked on development on ServiceNow, Service Catalog & Contracts.
Interacted with internal stakeholders as voice of customer.
Liaised with product team and development team to help break down requirements.
Attended Agile ceremonies, demos and production proving activities.
Broke project into epics and implementable user stories.
Coordinated with developers to create custom applications & monitoring tools to achieve client goals.
Focused on building critical features up front in order to identify constraints and technical challenges.
Collaborated with development team on services and tasks.
Oversaw entire product deployments from vision and creation to rollout and delivery.
Partnered with project team members to identify and quickly address problems.
Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Planned and arranged meetings with global sales and individuals, enabling parties to meet and discuss project progress.
Allocated and approved team resource usage.
Implemented best practices to drive quality IT service management.
Managed various IT services projects to meet deadlines and customer requirements.
Communicated project updates to stakeholders at all levels.
Trained personnel on use of service tools and applications

SoftwareONE India

Gurgaon

05.2015 - 09.2019

Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Used coordination and planning skills to achieve results according to schedule.
Demonstrated respect, friendliness and willingness to help wherever needed.
Led projects and analyzed data to identify opportunities for improvement.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Collaborated with team members to achieve target results.
Increased customer satisfaction by resolving issues.
Identified issues, analyzed information and provided solutions to problems.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Created plans and communicated deadlines to complete projects on time.
Exceeded goals through effective task prioritization and great work ethic.

SoftwareONE India (GSDC)

Gurgaon, Haryana

02.2014 - 04.2015

Updated customer documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Drove operational improvements which resulted in savings and improved profit margins for sales & customer
Identified incidents, analyzed information and provided solutions to problems.
Self-motivated, with a strong sense of personal responsibility
Participated in team-building activities to enhance working relationships.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used Microsoft Word and other software tools to create documents and other communications.

IT Solutions India Pvt. Ltd.

New Delhi

12.2009 - 01.2014

Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
Established criteria for each milestone within product roadmap as means to measure developmental progress.
Maintained positive vendor relations to build strong partnerships.
Boosted customer base penetration using creative promotional approaches.
Set goals and formalized policies to maximize team performance and keep project on-task.
Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Directed planning and budgeting efforts.
Monitored market trends and competitor performance to update promotional strategies.
Reviewed new opportunities to drive business strategy at planning sessions.
Liaised with clients to better understand business needs and current market landscape.
Trainings & developments of team resources.
Developed product documentation to communicate upcoming features and products to internal teams.