Gautam Harshe
Mumbai
Summary
Dynamic Sr. Director with a proven track record at NTT Global Data Centers, driving over $100M in revenue. Expert in cloud computing and relationship management, achieving 10-15% revenue growth through strategic automation initiatives. Adept at optimizing processes and enhancing service quality, fostering operational excellence in large-scale environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sr Director – Managed Services Operation
NTT Global Data Centers & Cloud Infrastructure
10.2019 - Current
- Directed infrastructure services business generating over $100M in annual revenue.
- Managed a workforce exceeding 2,000 employees to ensure operational effectiveness.
- Led strategic initiatives enhancing cloud infrastructure services and expanding market reach.
- Achieved 10-15% revenue growth by streamlining processes and developing new revenue streams.
- Oversaw global data center operations, driving improvements in operational efficiency.
- Developed a roadmap for automation strategy using GenAI and AIOps, boosting IT productivity by 40%.
- Established Delivery Excellence Group and Technical Center of Excellence to enhance service management quality.
- Accomplished 30-35% cost optimization through workforce enhancements, automation, and AMC rationalization.
Director – Cloud Managed Services
ROLTA India Ltd
10.2011 - 10.2019
- Led ROLTA's Infrastructure Managed Service practice, overseeing end-to-end delivery and customer relationship management.
- Established practice growth to over 300 members within six years.
- Developed comprehensive IT infrastructure and SAP application management service portfolios.
- Created global delivery and operational maturity models.
- Expanded database capabilities with MySQL, PostgreSQL, SAP HANA, and MS SQL services.
- Enhanced service offerings by incorporating infrastructure solutions for network, storage, virtualization, and system administration.
- Implemented Service Desk function as a centralized contact point, improving customer experience.
- Achieved 45% year-over-year revenue growth, increasing practice revenue from $500,000 to over $25 million.
Sr Manager – Delivery
Cognizant Technology Solutions
08.2005 - 09.2011
- Managed delivery, quality, and development of technology vertical business unit teams.
- Oversaw infrastructure delivery with accountability for P&L across portfolio.
- Achieved over 85% of revenue targets annually through strategic leadership.
- Optimized delivery costs by 10% year-over-year through resource utilization and strategic initiatives.
- Implemented metrics-driven culture to enhance service quality and customer satisfaction.
- Led Six Sigma projects to improve project profitability and reduce business costs.
- Managed RFI/RFP responses for various services including Service Desk and DBA support.
- Reduced attrition rate to 16%, surpassing target of 17% through employee engagement initiatives.
Sr. Consultant
Polaris Software Lab (India) Ltd
10.2004 - 08.2005
- Managed team for onsite and offshore operations within infrastructure services for CITI Asset Management.
- Served as Single Point of Contact for escalations involving large accounts exceeding 100 headcount.
Sr. Systems Analyst
Satyam Computer Services Ltd.
04.2002 - 10.2004
- Managed projects for US clients, including GE Power Systems and GE Consumer Finance.
- Oversaw engagement delivery and customer relations as overall engagement manager.
- Led a team of 40 members, including DBAs, System Administrators, ETL administrators, and developers.
- Transitioned large data warehouse support to offshore with 15 onshore and 25 offshore team members.
- Established governance structures for efficient collaboration among geographically dispersed teams.
- Instituted quarterly skills gap assessments and upskilling programs for team resources.
- Implemented monthly performance reviews, boosting team productivity by over 20%.
- Facilitated knowledge management through monthly sessions on new technologies and learnings.
Consultant
e2e Technology Pvt. Ltd.
12.1998 - 04.2002
- Managed database architecture and application maintenance for customer Dendrite, France.
- Established onshore-offshore delivery model to enhance operational efficiency.
- Optimized database loading process for METRO, reducing load time by 75%.
- Executed capacity planning and design of robust database systems.
- Developed monitoring scripts to ensure database performance and reliability.
- Architected standby database sites to meet recovery time and point objectives.
- Performed optimization of Oracle databases for in-house applications.
Programmer
Tata SSL Ltd.
10.1995 - 12.1998
- Developed software applications using various programming languages and frameworks.
- Implemented enhancements to existing applications for better performance.
- Documented technical specifications and user guides for future reference.
Asst. Programmer
Jyoti Ltd.
02.1994 - 09.1995
- Documented programming processes and user guides for team reference at Jyoti Ltd.
- Developed software solutions to enhance operational efficiency at Jyoti Ltd.
- Analyzed user needs and designed application systems to accommodate them.
Trainee Programmer
Transpek Industries Ltd.
02.1993 - 02.1994
- Assisted in documenting software requirements and design specifications.
- Engaged in continuous learning of new technologies and industry trends.
- Developed software solutions using programming languages and frameworks.
Education
Post Graduate Diploma - Computer Application
M. S. University
Vadodara01.1992
Master of Science - Statistics
M. S. University
Vadodara01.1991
Bachelor of Science - Statistics
M. S. University
Vadodara01.1989
Skills
- Practice development and business transformation
- Relationship management
- Budgeting and cost control
- Profit and loss oversight
- Service portfolio analysis
- IT service management
- Cloud computing expertise
- Data center operations
- Deal management strategies
- AIOps and automation solutions
- Governance and compliance oversight
- Process optimization techniques
- Customer relationship management
Certification
- ITIL V3 Intermediate Certification (SO)
- AWS Solution Architect – Associate (Valid up to Dec-2025)
Timeline
Sr Director – Managed Services Operation
NTT Global Data Centers & Cloud Infrastructure
10.2019 - Current
Director – Cloud Managed Services
ROLTA India Ltd
10.2011 - 10.2019
Sr Manager – Delivery
Cognizant Technology Solutions
08.2005 - 09.2011
Sr. Consultant
Polaris Software Lab (India) Ltd
10.2004 - 08.2005
Sr. Systems Analyst
Satyam Computer Services Ltd.
04.2002 - 10.2004
Consultant
e2e Technology Pvt. Ltd.
12.1998 - 04.2002
Programmer
Tata SSL Ltd.
10.1995 - 12.1998
Asst. Programmer
Jyoti Ltd.
02.1994 - 09.1995
Trainee Programmer
Transpek Industries Ltd.
02.1993 - 02.1994
Post Graduate Diploma - Computer Application
M. S. University
Master of Science - Statistics
M. S. University
Bachelor of Science - Statistics
M. S. University
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