GAUTAM JAIN
Mumbai
Summary
Recent MBA graduate and a driven Management Trainee with core strengths in strategic planning, project management, and team leadership. Possess hands-on experience in business operations, process improvements and problem-solving. Demonstrated ability to make an impact in fast-paced environments through increased operational effectiveness, adaptability, and problem-solving, to achieve organizational goals.
Overview
1
1
year of professional experience
Work History
Management Trainee – Ocean Export Operations
DHL Global Forwarding
Mumbai
07.2024 - Current
- Received structured training in freight forwarding operations, focusing exclusively on ocean exports.
- Joined the Ocean Exports – Customer Service team, working with clients across industries.
- Managed Less than Container Load (LCL) and Full Container Load (FCL) shipments for international export.
- Oversaw the export documentation process, including BL drafts, commercial invoices, and shipping instructions.
- Executed cargo bookings and ensured smooth coordination with vendors, shipping lines, and internal ops teams.
- Maintained shipment visibility and control using Cargowise1 (CW1) software.
- Delivered high-quality customer service, resolving issues promptly and providing real-time updates to clients.
- Coordinated container pickups, stuffing, and gate-in schedules while adhering to documentation cut-offs.
- Handled communication through professional email and business correspondence, ensuring clarity and accuracy.
- Collaborated with customs clearance and pricing departments for streamlined operational workflow.
Education
Master of Business Administration (MBA) - Marketing
Balaji Institute of Modern Management
Pune01.2024
Skills
- Ocean freight forwarding
- Freight booking (LCL and FCL)
- Export documentation
- Cargowise1 operational use
- Shipment coordination
- Containerization and cargo handling
- Freight negotiation
- Business communication
- Client relationship management
- Problem-solving strategies
- Microsoft Excel and Outlook
- Shipment tracking tools
Languages
- English, Professional Proficiency
- Hindi, Native
Timeline
Management Trainee – Ocean Export Operations
DHL Global Forwarding
07.2024 - Current
Master of Business Administration (MBA) - Marketing
Balaji Institute of Modern Management
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