GAUTAM KAMBLE
Nilanga
Summary
Dedicated professional guaranteeing smooth operation and brand standards are met. Extensive customer service experiences making sure all customers are happy. Problem Solving, multi-tasking and delivering prompt friendly service
Overview
6
6
years of professional experience
Work History
food and beverage executive
TAJ BLUE DIAMOND HOTEL
PUNE
01.2012 - 01.2017
- I have worked with Taj Group of hotel unit-Taj Blue Diamond, Hotel Pune as the Senior associate since 2012 to 2017
- While working with Taj Blue Diamond, I worked with all outlets of Food and Beverage Department
- Eg.Banquets, Coffee Shop, Speciality Restaurant, and Room service
- Handling guest enquires and complaint
- Recording income and expenses
- Convert big booking of a la cart query into the menu
- Responsible for the restaurant inventory
- Keeping and preparation various records like weekly ,monthly reports, duty roaster, vouchers wastage reports etc
- Taking briefing with team and keep motivate them ,discuss about day today activity and discus about upselling and VIP inhouse
- Train new and current employees for proper guests service practice, and implement updated policy and protocol to maintain future restaurant operation
- Responsible restaurant day today activity ,like guest complaints, staff issue, maintain a log book
Steward
Taj Holliday Village
Gao
01.2011 - 01.2012
dining room Supervisor
Italian Costa Cruises
- Organized special events such as banquets or receptions by coordinating staffing requirements accordingly.
- Ensured compliance with all safety and sanitation standards in the dining room.
- Reviewed employee attendance records and addressed issues promptly when necessary.
- Established effective communication between dining room personnel and other departments.
- Utilized POS systems for tracking sales data, inventory levels, discounts.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Diploma in Hotel Management -
Latur
01.2010
HSC -
MDM, Jounier college, Aurad
01.2008
SSC -
M V High School, Shelgi
06-2006
Skills
- Strong guest service skills
- Interpersonal and team work skills
- The ability of priorities and juggle multiple responsibility
- Problems solving skills
- Learning and growth
- Anticipating and attending the guest needs to their satisfaction-keeping update hotels and group product knowledge
Personal Information
- Height: 5.2 inch
- Date of Birth: 07/10/1990
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Marathi
- Italian
Timeline
food and beverage executive
TAJ BLUE DIAMOND HOTEL
01.2012 - 01.2017
Steward
Taj Holliday Village
01.2011 - 01.2012
dining room Supervisor
Italian Costa Cruises
Diploma in Hotel Management -
Latur
HSC -
MDM, Jounier college, Aurad
SSC -
M V High School, Shelgi
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