Gautam Kumar

KEY RESPONSIBILITIES:

Batch Monitoring & Automation

• Job Health Tracking: Monitoring batch schedules and proactively managing job failures to maintain system stability.
• Script-based Automation: Creating Shell and Python scripts for batch job automation and alert-based job recovery.
• Schedule Management: Managing batch job lifecycles in Autosys and Control-M for predictable execution flow.
• Failure Diagnostics: Investigating batch failures using log traces and automating response steps for faster resolution.

Stakeholder & Deployment Coordination ·

• Production Change Handling: Implementing scheduled production releases and ensuring validation of deployed components.
• Deployment Alignment: Coordinating deployments with QA and business users to ensure scope alignment and zero-defect delivery.
• Operational Readiness: Collaborating with teams to validate hybrid infrastructure readiness before go-live events.
• Escalation Management: Communicating incident impacts to stakeholders and escalating unresolved issues for triage.

Agile & ITIL Practices

• Agile Delivery Participation: Contributing to sprint goals and attending daily stand-ups for cross-functional alignment. ·
• ITIL Compliance: Handling tickets through ServiceNow and JIRA while adhering to defined change and incident workflows.
• Knowledge Transition: Sharing platform knowledge through walkthrough and documentation to aid new team onboarding.

KEY HIGHLIGHTS

Root Cause & Triage Excellence

• Issue Diagnostics: Diagnosed recurring production failures using scripting and log-based analysis techniques.
• Anomaly Detection: Identified system behavior deviations by correlating logs, alerts, and server performance metrics.

Efficiency & Process Improvements

• Manual Effort Reduction: Eliminated routine support tasks by implementing reusable automation utilities. ·
• SLA Adherence: Improved resolution timelines and SLA metrics through faster issue classification and automation.

Reporting & Analysis

• Data Reconciliation: Validated transactional records across systems using SQL queries for exception tracking.
• Operational Analytics: Compiled support data into performance summaries to aid strategic process refinement.
• Business Impact Summary: Summarized technical incidents into executive level impact reports for client visibility.

System Stability & Recovery

• Post-Failure Handling: Executed missed cron jobs and validated system consistency during recovery operations.
• Environment Sync: Validated downstream systems post-deployment to ensure data propagation and sync integrity.
• Disk Utilization Alerts: Monitored and actioned server disk usage alerts to prevent outages.