GAUTAM MEHRA
Delhi
Summary
To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with organization objective.
Overview
3
3
years of professional experience
Work History
Senior Operations Representative
Concentrix
12.2022 - 07.2025
- Solving issues faced by platform/service users for clear understanding and optimal use of the platform along with the sales.
- Maintaining platforms goodwill by interacting with the users and providing resolutions for unlikely situations via chat and call.
- Stayed current on policies, procedures and standards offering optimal support.
- Helping users with troubleshooting to resolve technical issues related to telecom services.
Education
BBA - Marketing
Sharda University
Greater Noida01.2022
12th -
Kendriya Vidyalaya
Noida01.2019
10th -
Kendriya Vidyalaya
Noida01.2017
Skills
- Active listening
- Customer service
- Policy compliance
- Quick learner
- Smart working
- Focused
- Communication skills
- Problem solving
- Team collaboration
- Multitasking Abilities
- Adaptability and flexibility
Projects
Pre & Post COVID 19 Comparison of retail choices of essential goods. Marketing Strategy of Flipkart
Training
Fantastiqo - Social Media Marketing
Hobbies and Interests
- Listening to music
- Travelling
Personal Information
- Father's Name: Mr. Bhim Singh
- Date of Birth: 08/22/02
Timeline
Senior Operations Representative
Concentrix
12.2022 - 07.2025
BBA - Marketing
Sharda University
12th -
Kendriya Vidyalaya
10th -
Kendriya Vidyalaya