Gautam Mondal

• Managed system performance and reliability for client applications.
  Administered user accounts and permissions across multiple platforms.
  Troubleshot hardware and software issues for end-users promptly.
  Provided technical support and training to junior administrators.
  Documented system processes and procedures for future reference.
  Provided technical support to end users for all hardware- and software-related issues.
  GM
  Collaborated with other team members to develop new system architectures to meet changing business
  requirements.
  Provided technical support to end users for all hardware- and software-related issues and company guidelines.
  Monitored system performance on a daily basis and identified potential areas of improvement.
  Assessed the latest innovations to recommend and adopt cost-effective, useful solutions.
  Worked with users to determine areas of technology in need of improved usability.
  Maintained a flexible schedule and responded to after-hours and weekend emergencies.
  Managing DL, shared mailbox, SharePoint, Active Directory, Sophos, Trend Micro, Intune, O365, Azure, Autopilot,
  PowerShell, and Patch Management.
  Setting up the policies at the organizational level, I implemented Auto Pilot. Implemented File Vault, Wallpaper,
  and Password Policies.
  Leading a team of 7 members.
  Performed system maintenance tasks such as backups, disk space management, patching, and user
  administration.
  Worked closely with other teams, such as the Network and Security or Development Teams, on cross-functional
  initiatives.

• Provided technical support for hardware and software issues across the organization.
  Installed and configured computer systems, ensuring optimal performance for users.
  Guided customers through complex technical problems with clear instructions.
  Documented support processes and created user guides for common issues.
  Collected, analyzed, and reported on data for use in operational planning.
  Installed and performed minor repairs to hardware, software, or peripheral equipment.

• Provided expert troubleshooting support for hardware and software issues.
  Guided customers through complex technical problems with clear instructions.
  Collaborated with engineering teams to resolve escalated issues efficiently.
  Developed and maintained knowledge base articles for internal reference materials.
  Tested new products prior to their release into the production environment.

Developed and maintained dynamic web applications using PHP and related technologies.
Troubleshot and resolved technical issues in web applications promptly and efficiently.
Developed and maintained web applications using PHP, HTML, CSS, and JavaScript.
Built layouts according to customer parameters using HTML5 and CSS3.
Resolved compatibility issues between different browsers and platforms.
Deployed new versions of web applications into the production environment.