Gautam Pimple
Pune
Summary
Experienced Community Moderator with strong background in managing online communities and ensuring positive user experience. Known for fostering safe digital environments by enforcing community guidelines, monitoring discussions, and addressing user concerns swiftly. Skilled in conflict resolution, promoting engagement, and implementing effective community growth strategies. Previous work has resulted in improved user satisfaction and more cohesive virtual communities. With 3 years of experience in community moderation and player support, I excel in enforcing guidelines, detecting cheating, and resolving player issues. Reduced cheating incidents by 20% in 6 months through advanced detection techniques. Excelled in enhancing player satisfaction and maintaining gaming integrity through advanced content management and relationship building. Achieved significant improvements in community guideline compliance and player engagement without exceeding a 1% error rate.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Moderator
Ubisoft India Studios
Pune
04.2022 - Current
- As a moderator, I review and monitor user-generated content and user behavior on online platforms to ensure compliance with community guidelines.
- Also, my duty is to detect and combat cheating activities within the game, employing advanced techniques to maintain a level playing field, and uphold the integrity of the gaming environment.
- Consistently enforced community guidelines through the fair application of disciplinary actions, such as warnings or temporary bans.
- Providing support to serve as a point of contact for players seeking assistance, whether for technical problems or clarifications about the game rules.
- Research player issues: Utilize the available resources, such as knowledge bases, support documentation, or internal tools, to research and understand the specific issues reported by players.
Player Support
Ubisoft India Studios
Pune
04.2023 - 03.2024
- Follow established protocols to verify ownership of player accounts, help players regain access to their accounts, and make changes to player account information.
- Help players with account and technical issues, and resolve purchase and gameplay-related queries.
- Engage with the players to gather feedback and enhance player's satisfaction.
- Contribute to the improvement and optimization of existing processes and content.
Education
Bachelor of Arts in Multimedia And Mass Communication - Mass Communication/Media Studies in Advertising
University of Mumbai
MumbaiSkills
- Communication
- Content management
- Online community management
- User support
- Time management
- Relationship building
- Social media proficiency
- Task prioritization
Certification
- Brand Management: Aligning Business, Brand, and Behavior, University of London
- Google Digital Marketing & Ecommerce Specialization, Google
- Ethical Social Media, University of Sydney
Timeline
Player Support
Ubisoft India Studios
04.2023 - 03.2024
Community Moderator
Ubisoft India Studios
04.2022 - Current
- Brand Management: Aligning Business, Brand, and Behavior, University of London
- Google Digital Marketing & Ecommerce Specialization, Google
- Ethical Social Media, University of Sydney
Bachelor of Arts in Multimedia And Mass Communication - Mass Communication/Media Studies in Advertising
University of Mumbai
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