GAUTAM RAVAL

• Implemented data-driven retention strategies resulting in a 25% reduction in churn rates over a period.
• Leveraged data interpretation to identify at-risk customers, leading to a 30% increase in proactive retention efforts. Customizing Business needs, collaboratively engaging with the customer.
• Personalization efforts through targeted communications and engagement led to a 20% increase in customer satisfaction scores. Resolving real time issues and escalation with in 48 hrs with strong support assistance.
• Loyalty Programs and Targeted Communications launch & managed loyalty programs that increased customer retention and brand awareness by 5%. Developed targeted communication campaigns that resulted in a 22% increase in customer engagement.
• Achieved a 92% customer satisfaction rating through exceptional customer service and proactive support. Enhanced customer lifetime value through tailored support and consistent engagement.
• Fostered robust customer relationships, leading to a 35% increase in repeat business and 25% growth in upsell/cross sell opportunities.
• Exceeded customer expectations consistently, reflected in increase in positive customer feedback.
• Provided guidance and best practices, resulting in a 50% increase in customers fully leveraging product features.
• Established success benchmarks and tracked performance metrics, leading to a 20% improvement in customer goal achievement.
• Offered data-driven suggestions for performance enhancement, contributing to a 15% increase in client satisfaction with product utilization.

Achievement Section:

- Developed and implemented sales strategies that resulted in a 15% increase in sales revenue year on year.

Customer Onboarding and Training:

• Engaged with over 10000+ end users to facilitate understanding of SaaS-based tools and technologies, achieving a 90% user satisfaction rate.
• Customized training sessions on core features, resulting in a increase of 25% improvement in user adoption and a 20% decrease in onboarding time. Delivered training in a user-friendly manner, reducing initial user overwhelm as measured by post-training feedback.
• Enhanced value proposition by building continuous engagement, resulting in increase in customer retention and Nurtured relationships with clients.
• Trained users on Anti-Plagiarism Tools (Turnitin Feedback Studio, Similarity, Originality) and iThenticate, with an 10% increase in tool proficiency as reported by user feedback.
• Conducted training on the Assessment Platform (Gardescope), leading to improvement in user competency.
• Successfully onboarded and trained over 150+ new customers across South Asia, contributing to a 25% increase in regional customer engagement.
• Participated in faculty and research development programs, delivering sessions that enhanced training reach by 20% with various external social events, Live Session, University Mega Events.
• Collaborated with key account managers to cross-sell and up-sell solutions, resulting in increase in cross-sell revenue. Worked closely with instructors and trainers to address queries, improving support efficiency.
• Conducted awareness programs on research and ethical writing for over 200 UG and PG students, leading to an increase in student awareness by conducting one- on – one session.
• Partnered with product and support teams to identify and track product enhancements and support requests, contributing to a 20% reduction in support ticket resolution time.

Achievements:

· Successfully completed around 7 + SaaS Base Products Certificated Official Training with in span of 6 months

· Mentoring the New Sales Bees for Product demonstration & training.

• Cultivated relationships with university Directors/Deans, channel partners, and Sales/HR professionals at corporate levels to enhance business opportunities.
• Contributed to and executed sales strategies, successfully expanding the company’s market share in the North and Central regions of India.
• Communicated effectively with Corporate/Research/Academic Leadership, IT Managers, and library science professionals through both verbal and written correspondence.
• Developed strategic sales plans, customer presentations, and product proposals. Coordinated and executed events and provided comprehensive training to support business objectives.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.

• Lead Identification: Conducted research to identify and qualify leads through online databases, social media platforms, and industry directories, resulting in a 20% increase in lead pipeline.
• Outreach & Engagement: Initiated contact with potential leads via email, phone, and social media, Mail merging achieving a 15% response rate and 10% conversion rate.
• Lead Nurturing: Assisted in developing and executing lead nurturing campaigns, contributing to a 10% increase in lead-to-client conversion rates.

• Application Management: Processed and reviewed student applications, ensuring accuracy and compliance with institutional policies. Increased application processing efficiency by 20% through streamlined procedures.
• Student Counseling: Provided guidance and support to prospective and current students regarding admission requirements, academic programs, and career opportunities, resulting in a 15% increase in student satisfaction.
• Strategic Recruitment: Developed and executed recruitment strategies and initiatives, resulting in a 15% increase in student applications and a 10% rise in enrollment rates.
• Addressed walk-in admissions queries and provided comprehensive counseling to prospective students.
• Event Coordination: Organized and facilitated admissions events, open houses, and orientation programs, enhancing student engagement and recruitment efforts. Contributed to a 10% rise in student enrollment.
• Managed daily operations at the head office, overseeing the needs and inquiries of over 500 students.
• Handled internal ISO audits on a quarterly basis and external ISO audits annually, ensuring compliance and quality standards.
• Processed and issued certificates for Region 1, Pune, maintaining accuracy and efficiency.
• Coordinated effectively with the Resource, Marketing, Sales, and Placement departments to streamline activities and achieve organizational goals.