Gautam Sharma
Bharatpur
Summary
Dynamic and visionary Senior Executive IT with over 6 Years of experience leading transformative IT strategies and initiatives for global organizations. Proven track record of driving digital innovation, optimizing IT operations, and aligning technology investments with business objectives. Skilled in executive leadership, strategic planning, and fostering cross-functional collaboration to deliver sustainable business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive IT
Arvind technocrats & engineers llp
New Delhi
03.2025 - Current
- Monitored network performance, identifying and resolving issues promptly to maintain optimal operation.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions for IT needs.
- Procured software, hardware and infrastructure required to meet programme demands.
- Arranged upgrades to hardware and software to maintain technological capabilities.
- Facilitated training sessions for staff on new technologies and software applications, boosting team competencies.
- Provided technical support and guidance, resolving complex issues and improving user satisfaction.
- Managed deployment of new software and hardware, enhancing overall productivity and operational efficiency.
- Coordinated with external IT service providers, ensuring seamless integration of services and support.
- Collaborated with senior management to define IT policies and procedures, promoting best practices across the organisation.
- Assessed new technology trends, adopting innovative solutions that provided competitive advantage.
- Oversaw IT budget, optimising spend while ensuring availability of essential resources.
- Prepared and presented reports on IT performance metrics to stakeholders, demonstrating value and impact of IT investments.
- Assigned and monitored work of computer-related professionals.
- Evaluated organisational needs, identifying underperforming areas and reporting recommendations for improvement.
Senior Executive IT
Shivalaya Construction Co Pvt Ltd
Thrissur
10.2023 - 02.2025
- Provide L2&L3 Support and Troubleshoot Problems Reported By users
- L2/L3 incident management & troubleshooting of Network devices like Routers & Switches
- Configuration Backup & Restore
- Ensure that all provided technology services and solutions meet business needs for reliability, performance, and Security
- Configured Unify Access Points
- Managing CCTV and Access Card Devices
- Configuring and Managing Servers
- Taking Charge of SLA of all Security & Availability of IT Infrastructure & Services
- Managing Vendor Management for all IT Infrastructure Requirements
- Managing & Creating Budget Related to IT Infrastructure & Implementing Technology
- Maintain network facilities in individual machines such as drivers and setting of personal computers as well as printers
- Managing and Monitoring Network with Monitoring Tool PRTG
- Monitoring Of Servers and Network Devices Through Nagios
Executive IT
HG Infra Engineering Ltd
Vizianagaram
05.2023 - 09.2023
- Managing and Monitoring Network with Monitoring Tool PRTG
- Configuring, Managing and Monitoring Software based firewall
- Configured Ruckus Zone Director to manage and monitor WIFI access points and wireless network
- Managing and Monitoring Video Conferencing Device Polycom
- Monitoring Of server through Nagios
- Maintain network facilities in individual machines such as drivers and setting of personal computers as well as printers
- Administers Routers, Switches, Firewall, Security Updates and patches
- Provide L2&L3 Support and Troubleshoot Problems Reported By users
- Monitoring Network Performance and Ensuring 100% Uptime
- Preparing Network Monitoring Report on Daily and Weekly Basis
- Troubleshoots network problems
- Maximizes performance by troubleshooting network problems and outages and scheduling upgrades
- Updates data servers and network equipment.
Executive IT
Pra India Pvt Ltd
Gondia
10.2020 - 04.2023
- Managed a team responsible for IT support and infrastructure management.
- Lead the migration to a new ERP system, resulting in streamlined processes and improved data accuracy.
- Developed disaster recovery plans and conducted regular drills to ensure business continuity.
- Provided technical support to end users and resolved hardware and software issues.
- Assisted in the implementation of network infrastructure projects, including routers, and switches.
- Administered email systems (e.g., Microsoft Exchange or Office 365), ensuring reliable communication.
- Documented IT procedures and configurations to maintain operational efficiency.
- Participated in IT security audits and implemented security best practices.
Desktop Support Engineer
Elyzium Technology Pvt Ltd
Faridabad
05.2019 - 09.2020
- Installed, configured, and maintained desktop systems (Windows and/or macOS)
- Diagnosed and resolved technical problems with printers, scanners, and other peripherals
- Assisted in software upgrades and rollouts, ensuring minimal disruption to operations.
- Managed user accounts and permissions in Active Directory or other directory services.
Education
Master of Arts (MA) -
Maharaja Surajmal Brij University
Rajasthan, RajasthanBachelor of Arts (BA) -
Maharaja Surajmal Brij University
Rajasthan, RajasthanSkills
- Strategic Planning and Execution
- IT Infrastructure Management
- Team Leadership and Development
- Cloud Computing and Virtualisation
- Cybersecurity and Compliance
- Budgeting and cost control
- Vendor management
- Manage Essl server
- Data Analysis and Decision-Making
- Virtualisation: VMware
- Manage Elision server
- Operating Systems: Windows, macOS
- Hardware: PCs, laptops, printers, networking equipment
- Software: Microsoft Office Suite, Remote Support Tools, Antivirus Software
- Networking: TCP/IP, DNS, DHCP, and VPN
- Help Desk Tools: ServiceNow, Zendesk
- Troubleshooting: System Performance, Software Installation, Hardware Malfunctions
- Operation management
- Systems integration
- Effective communication
- People Management
- Security protocols implementation
- Mobile application development
- Customer relationship management software
- Data privacy legislation understanding
- Information systems development
- IT governance
Certification
Jetking Certified Hardware and Networking Engineer (JCHNE + CLOUD V1)
Custom Section
Mr. Sudama Sharma, 2001-10-12, Male, Unmarried, Bharatpur, Rajasthan, 15 Days
References
Available upon request
Timeline
Executive IT
Arvind technocrats & engineers llp
03.2025 - Current
Senior Executive IT
Shivalaya Construction Co Pvt Ltd
10.2023 - 02.2025
Executive IT
HG Infra Engineering Ltd
05.2023 - 09.2023
Executive IT
Pra India Pvt Ltd
10.2020 - 04.2023
Desktop Support Engineer
Elyzium Technology Pvt Ltd
05.2019 - 09.2020
Master of Arts (MA) -
Maharaja Surajmal Brij University
Bachelor of Arts (BA) -
Maharaja Surajmal Brij University
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