Gautam Tugalikatarukonda

Work History

Sri Orugallu Kitchens

07.2021 - Current

Optimized resource allocation, reducing operational costs while maintaining service quality standards.
Directed technological improvements, reducing waste and business bottlenecks.
Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
Scheduled 20 restaurant workers daily and filled in for shifts.
Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
Cultivated company-wide culture of innovation and collaboration.

Amazon

09.2015 - 05.2021

Reconciled accounts receivable to general ledger.
Increased team efficiency, assisting colleagues in resolving complex transaction issues.
Created improved filing system to maintain secure client data.
Exceeded client expectations through the consistent delivery of high-quality service, earning recognition as a top performer within the team.
Handled high volume of transactions promptly, consistently meeting productivity targets.
Managed risk effectively by identifying potential fraudulent activities and escalating concerns as necessary.
Provided exceptional customer service, fostering positive relationships with clients and stakeholders alike.
Reduced errors with meticulous attention to detail during transaction verification.
Conducted thorough research to resolve discrepancies and prevent potential losses or delays in transaction completion.
Promoted a culture of continuous improvement within the team, driving efforts towards greater efficiency and effectiveness across all aspects of the role.

Serco BPO

10.2012 - 08.2015

Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Standardized inspection criteria across multiple product lines, ensuring consistent quality evaluation and control.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Analyzed quality and performance data to support operational decision-making.
Developed and maintained quality assurance procedure documentation.
Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
Developed and maintained defect databases for known issues.
Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

IndusInd Bank

06.2011 - 05.2012

Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Streamlined sales processes by identifying inefficiencies and implementing improvements, increasing productivity across the team.
Increased customer satisfaction with personalized service and prompt problem resolution.
Directed sales support staff in administrative tasks to help sales reps close deals.
Boosted sales performance by implementing effective strategies and fostering strong client relationships.
Recruited and hired top-level talent to add value and expertise to sales department.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Managed a team of sales associates, providing coaching and feedback to improve individual performance and overall department success.