Gautam Upadhya

1. Managing 4 Vertical within Distribution ops Function with a team size of 15 employees.

2. Brought 2X efficiency in the Agent onboarding journey by creating digital paper-less process.

3. Handling Distribution payout volume of aprox 150cr and ensuring 100% regulatory compliance.

4. Launched Parivartan for Distributions operations - Complete business process mapping

• Introduced 90 Standard formats and aligned to BPMS process

• Created 3 Process maps, 5 SOP’s and COPQ measurement process

• Audit Trackers (Monthly Adherence)

• Comprehensive Risk register and mitigation plan

5. Automation of Commission / Payout module and segmented commission logic resulting in 30% man power reduction

6. Timely reporting to the IRDAI on Business Analytics Performance (BAP)

7. Pre-audits to ensure ZERO deviation.

8. Key member in designing the revised compensation model for Variable

agency and developing incentive update modules.

1. First recruited employee with the responsibility of setting up distribution operations department

2. Lead the Agent Onboarding outsourcing activity to Karvy and achieved TAT reduction from 7 days to 1 day.

3. Setting up distribution payouts and Incentive process and commission automation in the first 18 months.

4. Timely IRDAI reporting which includes Reward and Commission reporting like Schedule V and VIB

5. High visibility to field sales through automated compensation MIS and performance updates.

6. Successfully implemented GST project for the DOP’s function in year 2017.

7. Handled 2 IRDAI Audits with no major observation.

8. Implemented 2 major IRDAI regulation changes

• Agent appointment new regulation – 2015

• Corporate Agent open architecture – 2017.

1. Managing distribution payouts process with huge volumes.

2. Designed End-to-End Incentive disbursement process for SBI SP’s which was spread across 10,000 Active SBI Branch and 4000 SBI associate Branch

3. Publishing timely performance tracker to the SBI bank staff directly.

4. Implemented commission automation in E-Bao Tech platform.

5. Represented Audit for Sales support function which involved CAG appointed auditors.

1. Started the function as an individual contributor and with the span of 4 years was heading a team on 7 members

2. Being recruited in the start-up

3. Implemented DAP (delegated Authority Parameter) for various distribution channel.

4. Close coordination with regional IT team based out of Hongknog for implementation of incentives and KRA's

5. Introduced robust method which reduced commission TAT from 7 days to 3 days