Summary
Overview
Work History
Education
Skills
Biographic Data
Additional Information
Computer Proficiency
Declaration
Timeline
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Gautam Vishwakarma

Customer service
Gandhinagar

Summary

Dynamic Technical support at Genpact India, adept at enhancing customer satisfaction through analytical problem-solving and relationship management. Proven track record in resolving high-priority issues and achieving targets. Skilled in lead generation and multitasking, I excel in delivering exceptional service while optimizing workflows for improved efficiency.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Technical Support

Genpact India private limited
12.2022 - Current
  • Working in the Executive Escalation desk to ensure the resolution of high-priority issues for a better customer experience.
  • Produced work statement reports at agreed intervals for management review.
  • Responded to clients' telephone, email, and chat inquiries in line with agreed-upon speed and quality service standards.
  • Worked closely with the customer service manager to communicate matters affecting service levels, personnel issues, and customer requirements.
  • Provided excellent customer service to current and potential clients to enhance satisfaction.
  • Used business process management software to model and execute optimized workflows.
  • Resolved customer concerns and boosted retention by offering thorough problem-solving and active listening.
  • Achieved targets by handling queries promptly and sharing comprehensive product knowledge.
  • Accomplished communicator who understands the value of listening, thoughtful responses and objectivity.
  • Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
  • Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.
  • Responded to clients' telephone, email and chat enquiries in line with agreed speed and quality service standards.
  • Worked closely with customer service manager to communicate matters affecting service levels, personnel issues and customer requirements.
  • Provided excellent customer service to current and potential clients to enhance satisfaction.

Business Development Associate

Urban Company
01.2022 - 12.2022
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Managing 2 cities (Varanasi, Prayagraj) with 50+ partner base with that also do help in doing other cities On boarding.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Generate Leads for Partners Onboarding by using various website like Apna app, Yellow page, SBI Corporate website etc.
  • Established and maintain Partners relationships through superb communication.
  • Doing Promotional activities.
  • Led the Central Project of partner escalations for 16 cities.
  • Led the Central Project of Blocked Profiles for 16 cities.
  • Worked on pre-recharge & post-recharge funnel.

Associate

Reliance SMSL Limited
11.2021 - 11.2021
  • Managed aesthetically pleasing display to showcase company products and increase sales.
  • Update floor design for facility with 12877 square metres of sales space, enhancing presentation of products in alignment with corporate sales objectives.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Create retail displayes to highlight particular products and drive sales according to corporate strategy.

Relationship Executive

Drishtee Development & Communication Ltd
08.2020 - 10.2021
  • Manage IVR (Interactive Voice Response) & WhatsApp Banking services.
  • Making Posters & Templates for convey our information to our client.
  • Ensuring regular contact with existing clients to maintain our company's presence.
  • Repairing disengaged or fractured relationships.
  • Conducting in-depth needs assessments to better understand each client's requirements.
  • Settling clients' concerns in a swift and professional manner.

Education

Bachelor of Commerce - Finance

Mahatma Gandhi Kashi Vidyapeeth University
Varanasi, UP
01.2022

Intermediate - Commerce

Bhartiya Siksha Mandir Inter College
01.2019

Skills

  • Understand computer hardware and software components and also troubleshooting fundamental hardware problems
  • Execute complex operations, formatting, and tables in word processing MS-office suite applications
  • Using applications, such as Excel, to input, edit, calculate, and manipulate numbers and data for analytical reports
  • Conduct complex sorting, applying filters, and using different views on spreadsheets and databases
  • Understand how to search, assess search results, and download information from the internet
  • Analytical problem-solving

Biographic Data

  • Father's name : MR. Deep Chandra Vishwakarma
  • Born : 23-03-2001
  • Gender : Male
  • Marital Status : Single
  • Date of birth: March 23, 2001
  • Nationality : Indian
  • Religion : Hindu

Additional Information

  • Awarded with Bronze Reward for consistent contribution with 100% on performance and more than 99 % accuracy with no audit fails.
  • Awarded with cheers award in Q1 FY 23-24 for 100% quality scores for audits.
  • Promoted to Process Developer in FY 2024 for exceptional performance and dedication.

Computer Proficiency

  • Understand computer hardware and software components and also troubleshooting fundamental hardware problems
  • Execute complex operations, formatting, and tables in word processing MS-office suite applications
  • Using applications, such as Excel, to input, edit, calculate, and manipulate numbers and data for analytical reports Conduct complex sorting, applying filters, and using different views on spreadsheets and databases
  • Understand how to search, assess search results, and download information from the internet.

Declaration

I hereby confirm that the information provided by me is accurate and true to the best of my knowledge and belief.


Place: Gujarat

Timeline

Technical Support

Genpact India private limited
12.2022 - Current

Business Development Associate

Urban Company
01.2022 - 12.2022

Associate

Reliance SMSL Limited
11.2021 - 11.2021

Relationship Executive

Drishtee Development & Communication Ltd
08.2020 - 10.2021

Intermediate - Commerce

Bhartiya Siksha Mandir Inter College

Bachelor of Commerce - Finance

Mahatma Gandhi Kashi Vidyapeeth University

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