Summary
Work History
Education
Skills
Languages
Interests
Timeline
Generic

GAUTAMI BANGA

Noida

Summary

Customer-focused front office and guest relations professional with extensive experience in luxury hospitality and premium client environments. Expertise in guest experience management, front desk operations, and administrative coordination. Proven ability to handle high-touch client interactions with professionalism and efficiency, ensuring seamless operations and exceptional service delivery. Recognized for maintaining a welcoming presence and effectively resolving client concerns in fast-paced settings.

Work History

Admin and Front Desk Manager

SEHGAL ESTATES
03.2026 - 05.2026
  • Managed front desk operations and ensured professional handling of walk-in clients and visitors.
  • Coordinated appointments, visitor management, and day-to-day administrative activities.
  • Maintained databases, records, documentation, and client information with accuracy and confidentiality.
  • Handled incoming calls, emails, inquiries, and customer communication professionally.
  • Coordinated with internal teams and management to ensure smooth office and floor operations.
  • Assisted in customer onboarding and client engagement activities in a fast-paced real estate environment.
  • Ensured a welcoming and organized front-office environment while maintaining service efficiency.

Guest Experience Expert

THE WESTIN GURGAON
01.2026 - 03.2026
  • Delivered seamless and personalized guest experiences throughout the guest stay journey, from arrival to departure.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Achieved service time and quality targets.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Handled customer concerns and escalated major issues to supervisor.
  • Enhanced working relationships by participating in team-building activities.
  • Actively listened to customers to fully understand requests and address concerns.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Handled guest requests, preferences, and concerns with a proactive and solution-oriented approach.
  • Coordinated closely with Housekeeping, Concierge, and F&B teams to ensure operational excellence.
  • Assisted with VIP arrivals, guest recognition, and special occasions to enhance customer satisfaction.
  • Maintained detailed guest profiles and preferences to support personalized guest experiences.
  • Ensured adherence to luxury hospitality standards in communication, grooming, and service delivery.
  • Developed strong interpersonal and client engagement skills while handling high-volume guest interactions.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.

Education

Diploma - Culinary Arts

CII Institute of Hospitality
Delhi
01.2026

VET by EHL Program -

ITC Maurya
New Delhi
01.2026

Skills

  • Guest relations and engagement
  • Front desk and floor management
  • Administrative coordination
  • Client communication and handling
  • Guest experience management
  • Service recovery and complaint resolution
  • Appointment and visitor management
  • VIP guest recognition and handling
  • Professional communication skills
  • Customer service
  • Front desk management
  • Guest engagement
  • Positive attitude
  • Communication skills
  • Guest relation management
  • Customer service excellence
  • Front office operations
  • Hospitality services
  • Service-Oriented attitude

Languages

English
Hindi

Interests

  • Cooking
  • Drawing
  • Dancing

Timeline

Admin and Front Desk Manager

SEHGAL ESTATES
03.2026 - 05.2026

Guest Experience Expert

THE WESTIN GURGAON
01.2026 - 03.2026

Diploma - Culinary Arts

CII Institute of Hospitality

VET by EHL Program -

ITC Maurya

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