GAUTAM MEHTA
Mumbai City
Summary
To work for a company where I can utilize my strong interpersonal skills and customer service skills in order to accomplish personal and organizational objectives and grow along with the growth of the organization.
Overview
3
3
years of professional experience
Work History
Retention Agent SALES AGENT
CONCENTRIX
Mumbai City
04.2023 - 12.2025
- Assisted in resolving customer issues through effective communication and problem-solving.
- Participated in training sessions to improve skills in customer engagement techniques.
- Developed personalized retention strategies based on customer feedback and preferences.
- Managed customer inquiries to enhance retention and satisfaction levels.
Education
B.COM - Commerce
GURU NANAK KHALSA COLLEGE
MATUNGA MUMBAI03-2022
Skills
- Customer retention
- Customer engagement
- Issue resolution
- Product knowledge
- Team collaboration
- Time management
- Communication techniques
Timeline
Retention Agent SALES AGENT
CONCENTRIX
04.2023 - 12.2025
B.COM - Commerce
GURU NANAK KHALSA COLLEGE