GAUTAM NAIK
Solution Delivery/Program Management
Summary
I am an experienced leader with expertise in Delivery Management, Consulting and Product Management for over 19 years creating Digital transformation opportunities and Digital Strategies for various Banking, Insurance and CPG organizations across the globe.
I have expertise implementing digital transformation initiatives such as Mobile Banking, Internet Banking, Mobile Wallet (P2P), Branch transformation, Customer onboarding, Loan origination, AI, and ML usage in applications for large scale banks across the globe.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Solution Delivery Manager
HighRadius Technologies Pvt Ltd
Hyderabad
04.2020 - 12.2022
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Collaborated with product engineering teams to implement requested features and address weaknesses in HighRadius Product.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
- Review the future state process design documents for clients
- Complete solution ownership and implementation of speed to value framework
Digital Banking Practice Lead
Virtusa Corporation
Hyderabad
04.2016 - 03.2020
- Solution ownership of all RFPs related to Digital Banking
- Strategy, Ideation, and roadmap of the Product implementation for clients
- Analyze market trends and plan product design, features along with benchmark vs competitors
- Conduct assessment of existing platform and recommend the right technology stack to fit in seamlessly with the existing environment
- Collaborate closely with architects and engineers in agile development environment
- Lead the blue printing/design sessions with client SMEs with team of consultants and technical leads
- Work with BD on RFPs if required, assist in training BD and sales, ensure demo infrastructure
- Create collaterals, case studies, cheat sheets for product marketing.
Sr. Manager - Lead Business Analyst
Kony IT Services
Hyderabad
07.2012 - 03.2016
- Lead Business Analysts team for Requirement/solution documentation
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Support Business Development team in reviewing the RFPs, responding to RFP/RFIs, preparing estimate of functional complexity of required application, Prepare Discovery document, contribute to Deal Deck / Proposal creating process.
Sr. Business Systems Analyst
Sun Life Financials
Gurugram
05.2010 - 06.2012
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Conducting business requirement gathering sessions to understand the scope and detail the requirements
- Conducting Joint Application Discussion (JAD) sessions with business users, designers, SQAs and PM to do feasibility analysis
- Elicited and clearly documented business and system requirements.
Sr. Manager - Business Analysis
Max Newyork Life Insurance Co Ltd
Gurugram
05.2007 - 05.2010
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Help Business users in preparation of business case, RFP, GAP Analysis etc
- Gathering requirements to document Functional Specification Document (FSD)
Consultant
Bhrigus Software Solutions India Ltd
Hyderabad
11.2006 - 05.2007
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Work with the Pre-sales team to respond to the client RFPs to provide innovative solutions from Avaya's Interactive Voice Response Framework
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Business Analyst
Infinity Plus Global
Hyderabad
06.2005 - 11.2006
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Education
MBA - International Business
Northumbria University
New Castle, United Kingdom 08.2004 - 06.2005
Bachelor of Technology - Computer Science Engineering
National Institute of Technology
Hamirpur, Himachal Pradesh, India 08.1999 - 05.2003
Skills
Business Analysis
Accomplishments
- JPMC: NA, APAC
- M&T: NA
- Zions Bank: NA
- Nations Trust Bank: Srilanka
- Thai Military Bank: Thailand
- BanReservas: Dominican Republic
- Waddell & Reed: NA
- BDO Unibank: APAC
- The LEGO Group: NAM, ANZ, UK, and EU
- Duracell: EU, APAC
- Energizer: NAM, APAC, EU
- Beam Suntory: NAM, APAC, EU
- Reckitt Benckiser: NAM, APAC, EU
Digital Banking Transformation: Digital transformational opportunities for the following banks:
Digital Finance Transformation: HighRadius SaaS Cloud Implementation for the following clients:
Certification
Certificate Program in Digital Transformation from Indian School of Business (ISB) (Feb - June 2023)
Timeline
Solution Delivery Manager
HighRadius Technologies Pvt Ltd
04.2020 - 12.2022
Digital Banking Practice Lead
Virtusa Corporation
04.2016 - 03.2020
Sr. Manager - Lead Business Analyst
Kony IT Services
07.2012 - 03.2016
Sr. Business Systems Analyst
Sun Life Financials
05.2010 - 06.2012
Sr. Manager - Business Analysis
Max Newyork Life Insurance Co Ltd
05.2007 - 05.2010
Consultant
Bhrigus Software Solutions India Ltd
11.2006 - 05.2007
Business Analyst
Infinity Plus Global
06.2005 - 11.2006
MBA - International Business
Northumbria University
08.2004 - 06.2005
Bachelor of Technology - Computer Science Engineering
National Institute of Technology
08.1999 - 05.2003
Certificate Program in Digital Transformation from Indian School of Business (ISB) (Feb - June 2023)
Certified Business Analysis Professional (CBAP)
Project Management Professional (PMP)
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