Work Type
Full TimeConsultingLocation Preference
RemoteHybridLocation: INHyderabad, TG
Open to relocation: No
GAUTAM NAIK
Solution Delivery/Program Management
Work Preference
Summary
Knowledgeable Solution delivery leader with solid background in managing end-to-end solutions delivery. Successfully led cross-functional teams to implement innovative solutions that enhance operational efficiency. Demonstrated expertise in project management and stakeholder engagement.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Senior Manager, Digital Technology & AI
Genpact
Hyderabad, Telangana
10.2023 - Current
- Leading portfolio of 12+ projects across 3+ accounts for order-to-cash automation products from solutioning and delivery standpoint.
- Directed complex, multi-team projects, facilitating collaboration and accountability to deliver desired results.
- Worked with product engineering teams to implement requested features and mitigate weaknesses across different products.
- Drove business requirement gathering and value analysis for new product development. Delivered smooth knowledge transfer and aligned solutions through coordination with engineering and product teams.
- Directed junior team member efforts, monitoring outcomes and recommending course correction wherever required.
- Trained junior team members in solutioning and configuration
- Facilitated timely escalation of risks or issues related to solution quality or program deadlines for faster resolution.
- Achieved increased client satisfaction rates by maintaining consistent project progress monitoring and resolving issues proactively.
- Evaluate target operational KPI and recommend process adjustments supporting sales business case objectives.
- Drove cost reduction for clients through improved solution implementation strategies and resource allocation.
- Solutioned proposals during RFI/RFP phase to provide overall implementation plan, duration, staffing and cost.
Solution Delivery Manager
HighRadius Technologies Pvt Ltd
Hyderabad
04.2020 - 12.2022
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Collaborated with product engineering teams to implement requested features and address weaknesses in HighRadius Product.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
- Review the future state process design documents for clients
- Complete solution ownership and implementation of speed to value framework
Digital Banking Practice Lead
Virtusa Corporation
Hyderabad
04.2016 - 03.2020
- Solution ownership of all RFPs related to Digital Banking
- Strategy, Ideation, and roadmap of the Product implementation for clients
- Analyze market trends and plan product design, features along with benchmark vs competitors
- Conduct assessment of existing platform and recommend the right technology stack to fit in seamlessly with the existing environment
- Collaborate closely with architects and engineers in agile development environment
- Lead the blue printing/design sessions with client SMEs with team of consultants and technical leads
- Work with BD on RFPs if required, assist in training BD and sales, ensure demo infrastructure
- Create collaterals, case studies, cheat sheets for product marketing.
Sr. Manager - Lead Business Analyst
Kony IT Services
Hyderabad
07.2012 - 03.2016
- Lead Business Analysts team for Requirement/solution documentation
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Support Business Development team in reviewing the RFPs, responding to RFP/RFIs, preparing estimate of functional complexity of required application, Prepare Discovery document, contribute to Deal Deck / Proposal creating process.
Sr. Business Systems Analyst
Sun Life Financials
Gurugram
05.2010 - 06.2012
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Conducting business requirement gathering sessions to understand the scope and detail the requirements
- Conducting Joint Application Discussion (JAD) sessions with business users, designers, SQAs and PM to do feasibility analysis
- Elicited and clearly documented business and system requirements.
Sr. Manager - Business Analysis
Max Newyork Life Insurance Co Ltd
Gurugram
05.2007 - 05.2010
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Help Business users in preparation of business case, RFP, GAP Analysis etc
- Gathering requirements to document Functional Specification Document (FSD)
Consultant
Bhrigus Software Solutions India Ltd
Hyderabad
11.2006 - 05.2007
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Work with the Pre-sales team to respond to the client RFPs to provide innovative solutions from Avaya's Interactive Voice Response Framework
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Business Analyst
Infinity Plus Global
Hyderabad
06.2005 - 11.2006
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Education
MBA - International Business
Northumbria University
New Castle, United Kingdom 08.2004 - 06.2005
Bachelor of Technology - Computer Science Engineering
National Institute of Technology
Hamirpur, Himachal Pradesh, India 08.1999 - 05.2003
Skills
Business Analysis
Digital Transformation
Product development
Digital Banking
Delivery Management
Accomplishments
Digital Finance Transformation: HighRadius SaaS Cloud Implementation for the following clients: DMS, CLS and CAA
- MARS Inc: All regions including China
- Cardinal Health: All regions
- S&N: All regions
- Revlon: All regions
- CDW: All regions
- The LEGO Group: NAM, ANZ, UK, and EU
- Duracell: EU, APAC
- Energizer: NAM, APAC, EU
- Beam Suntory: NAM, APAC, EU
- Reckitt Benckiser: NAM, APAC, EU
Digital Banking Transformation: Digital transformational opportunities for the following banks:
- JPMC: NA, APAC
- M&T: NA
- Zions Bank: NA
- Nations Trust Bank: Srilanka
- Thai Military Bank: Thailand
- BanReservas: Dominican Republic
- Waddell & Reed: NA
- BDO Unibank: APAC
Certification
Certificate Program in Digital Transformation from Indian School of Business (ISB) (Feb - June 2023)
Timeline
Senior Manager, Digital Technology & AI
Genpact
10.2023 - Current
Solution Delivery Manager
HighRadius Technologies Pvt Ltd
04.2020 - 12.2022
Digital Banking Practice Lead
Virtusa Corporation
04.2016 - 03.2020
Sr. Manager - Lead Business Analyst
Kony IT Services
07.2012 - 03.2016
Sr. Business Systems Analyst
Sun Life Financials
05.2010 - 06.2012
Sr. Manager - Business Analysis
Max Newyork Life Insurance Co Ltd
05.2007 - 05.2010
Consultant
Bhrigus Software Solutions India Ltd
11.2006 - 05.2007
Business Analyst
Infinity Plus Global
06.2005 - 11.2006
MBA - International Business
Northumbria University
08.2004 - 06.2005
Bachelor of Technology - Computer Science Engineering
National Institute of Technology
08.1999 - 05.2003