Gautam Nayak

Responsible for bringing cash back to Dell for the transaction which was done using the net term.

• Supporting AU and NZ Customer with their post-Sale Query
• Expediting the Order
• Working With Different Stake Holder
• Providing Sales Support for their MWD Query
• For Part Shortage Working with Different Vendor, Dell Factory, Supply Chain
• Addressing Logistics Issue
• Was a part Of "Ideation" Bringing New Ideas on Automation Prepared Work and Logic Flow for RIMS
• Was a Part of SFDC testing making sure get the tool aligned as per the Requirement of Current Process
• Currently Handling Large Enterprise and Distribution Accounts

• Responsible to run Maintenance on US Customers Computer
• Address all the open Computer issues
• Responsible to Maintain High Standard and Fix Customer issue in Given time Line
• Setting Expectation with the customer on 3rd party issue and going Extra mile to fix those issues
• Configured hardware, devices and software to set up for Customer
• Extra Initiative: Was a Part of Delta UX Launch Pilot Batch
• Worked on Current Requirement and tested the tool for Defects.
• Was 3Q5M SPOC
• Was Tracking and Sending Day to Day CE Report of the Team
• Was Responsible to send Utilization Report for Entire US CTS Entity
• Key areas: Laptop, Desktop, Software T/s , Printer , Hiper-V (Windows ), Network Printer Sharing , Computer Sharing, Router Configuration.
• DTC Outbound US CTS.

• Email based Technical Solutions
• Responsible to provide Solution in 24 Hours
• Responsible to provide Systematic Instructions or Troubleshooting Steps
• End to End Follow-up
• Delivering Best Outcome

• Configured hardware, devices and software
• Troubleshooting Dell Brand Hardware and Software
• Need based Selling (Warranty Most of the time)
• Achieve the CE and AHT Goal week on week

• Removed and replaced malfunctioning components to correct hardware problems.
• Provided basic technical support resolving issues for clients on variety of company products.
• Configure hardware, devices and software to set up workstations.

• Provided primary customer support to external customers in fast-paced environment.
• Maintained customer happiness with focused on addressing customer needs and resolving concerns.
• Provided basic technical support for clients on wide range of company products.