Gautam Shanti Prakash
Project Manager
Pune,India
Summary
Experienced Project/Delivery manager with over 16+years of experience in Telecom industry. Excellent reputation for resolving problems and improving customer satisfaction.
Experience Summary
- 16+ years of experience in Project , Delivery and Operation management and software development of BSS , OSS and VAS products .
- Certified SCRUM Master (CSM), Prince2 Foundation & Practitioner
- Currently working as Project manager for British telecom as FTE of Tech Mahindra LTD
- Have in-depth understanding of software development lifecycle and various development methodologies like Waterfall & Agile.
- Excellent understanding of Telecom business processes used by end users in Digital, Telecom and VAS sections.
- Manage development projects involving cross-functional teams focused on the delivery of a product through the design process, and into a finished state for external customers.
- Experienced in facilitating the ceremonies of scrum e.g. Daily stand-up, Product backlog refinement, Sprint planning, Review, Demo and Retrospective.
- Working with product owner on artifacts like product backlog, sprint backlog, sprint burn-down and release burn-down.
- Successfully implemented multiple processes in operations and maintenance to ensure 99.99% service availability, SOPs review, new SLO/SLA formulization, SoW /SMP review and feedback aligned with organizational goals
Overview
16
16
years of professional experience
16
16
years of post-secondary education
Work History
Project Manager
Tech Mahindra Ltd
Pune, Maharashtra
07.2016 - Current
- Managed 8 main and 16 minor release of Ecommerce portal project for British telecom , UK.
- Collaborated with Delivery leads , Engineering managers and Testing engineering managers for sprint planning.
- Chaired daily meetings using Agile methodologies and Scrum formats.
- Remove impediments faced during development or testing for on time delivery. Scheduled and facilitated technical discussion meetings between Business,Designers,Developers and Operation support.
- Updated customers and senior leaders on progress and roadblocks.
- Managed client's special project 'Service improvement for promoting maximum customer satisfaction' by reducing order failure , reduce 35% of order failures.
Delivery Manager
OnMobile Global limited
Bangaluru, Karnataka
11.2009 - 07.2016
- Managed product delivery of strategic account (Idea communication) for assigned MVAS products contributing about 10 billion top line revenue. Products were Cricket subscription packs, Subscription based content packs, Pay per use Deal product and Contest.
- Analysed technical requirements of feature request in existing product and presented it to product and engineering team (Development).
- Collaborated with Client /Product /Engineering team for clarifying technical queries regrading new product development and launch.
- Participated in business review/Cross LOB/Cross strategic account meetings to present technical view of products and best practices that can be implemented across organization
Assistant Manager
Mobisoc Technologies Pvt. Ltd
Bengaluru, Karnataka
02.2006 - 10.2009
- Designed,Built, tested and deployed MVAS products for Spice telecom.
- Managed 14 member team of developers , tester and operation.
- MVAS products were News Cricket alert pack , Contest pack and various subscription based alert pack .
Education
Senior Secondary (10th Std.) -
ST. Thomas School
Godda , Jharkhand 04.1987 - 03.1997
Higher Secondary (10+2 Std.) -
Gossner Collage
Ranchi , Jharkhand 04.1997 - 03.1999
Bachelor of Engineering - Information Science
VTU
Belgaum 04.2001 - 03.2005
Languages / Tools used
- Java, PL/SQL
- JIRA, HP ALM QC, Toad, SQL Developer , NGAutofix
- MS Word, PPT, Excel
- Windows, Linux
- Oracle, MySQL
Certifications / Trainings
- Certified SCRUM Master (CSM)
- PRINCE2 Foundation & Practitioner
Recognitions
- Pat on Back - 2018
- Standing Ovation award - 2019
- Standing Ovation award - 2022
Timeline
Project Manager
Tech Mahindra Ltd
07.2016 - Current
Delivery Manager
OnMobile Global limited
11.2009 - 07.2016
Assistant Manager
Mobisoc Technologies Pvt. Ltd
02.2006 - 10.2009
Bachelor of Engineering - Information Science
VTU
04.2001 - 03.2005
Higher Secondary (10+2 Std.) -
Gossner Collage
04.1997 - 03.1999
Senior Secondary (10th Std.) -
ST. Thomas School
04.1987 - 03.1997
Similar Profiles
Vivek NairVivek Nair
Project Manager at Tech Mahindra LtdProject Manager at Tech Mahindra Ltd
Animesh JoshiAnimesh Joshi
Business Support Analyst at Tech Mahindra LtdBusiness Support Analyst at Tech Mahindra Ltd
Ankita TiwariAnkita Tiwari
Implementation Specialist -Technical Support at Tech Mahindra LtdImplementation Specialist -Technical Support at Tech Mahindra Ltd
Kartik VyasKartik Vyas
Tech Lead (Customization & Reporting) at Tech Mahindra LtdTech Lead (Customization & Reporting) at Tech Mahindra Ltd
Uday AgrawalUday Agrawal
Splunk Consultant at BirlaSoft Limited & Cummins GlobalSplunk Consultant at BirlaSoft Limited & Cummins Global