GAUTHAM KRISHNA
Ernakulam
Summary
Driven and adept Customer Service Associate with proven expertise in POS system operation and exceptional customer complaint resolution skills, honed at Reliance Retail. Excelled in enhancing customer satisfaction through effective CRM and product merchandising, contributing to a significant improvement in customer relationship quality. Demonstrates a unique blend of hospitality and technical proficiency, ensuring superior service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate,Cashier
Reliance retail
03.2023 - Current
- Assisted customers with product selection based on their individual needs.
Education
Master of Commerce - Finance And Taxation
Mar Augusthinose College
Ramapuram05-2025
Bachelor of Commerce - Finance And Taxation
Mar Augusthinose College
Ramapuram03-2023
Plus Two - Commerce
Hss
Koothattukulam03-2020
Sslc -
Mar Basil Hss
Kothamangalam03-2018
Skills
- Point of sale systems
- Customer complaint resolution
- Customer service
- Customer relationship management (CRM)
- Product merchandising
- POS system operation
- Complaint handling
- Hospitality and accommodation
Certification
- tally prime level 1
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Associate,Cashier
Reliance retail
03.2023 - Current
Master of Commerce - Finance And Taxation
Mar Augusthinose College
Bachelor of Commerce - Finance And Taxation
Mar Augusthinose College
Plus Two - Commerce
Hss
Sslc -
Mar Basil Hss
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