Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gautham N K

Chennai

Summary

Proactive manager with a track record of demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Excels at assisting senior managers in accomplishing demanding targets by motivating staff and coordinating resources. Methodical and well-organized approach allows for optimization of coverage and meeting operational demands efficiently. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, and maintaining excellent customer relations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Relationship Manager, Banking Operations

ICICI Bank
05.2024 - Current
  • Negotiated favorable terms for credit facilities, supporting business expansion while mitigating risks associated with lending activities.
  • Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Coordinated with internal departments to facilitate seamless transaction processing for relationship banking clients.

Assistant Manager

A&A Dukaan Financial Services Private Limited
03.2015 - 05.2024


  • Improved customer satisfaction by addressing and resolving complaints promptly
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects
  • Assigned tasks to team members to complete within designated time frames.
  • Evaluated staff performance regularly, offering constructive feedback and direction for growth opportunities.
  • Boosted team productivity by delegating tasks effectively and providing clear communication on expectations.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Lead a team of vkyc agents and their quality parameters

Client Service Executive

Medusind Solutions
03.2013 - 01.2015
  • Developed strong relationships with key clients, fostering trust and loyalty.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Priced services correctly and directed development of client-customized solutions.
  • Developed and maintained existing client relationship and developed new client relationships.

Education

Bachelor Of Engineering - Computer Science

RVS College of Engineering And Technology
Dindigul
11.2012

Skills

  • Employee performance evaluations
  • Team building and development
  • Goals and performance
  • Presentations and meetings
  • Staff Management
  • Work flow planning
  • Project Management
  • Data analysis
  • Operations management

Additional Information

1. Team Leadership: Leading teams, projects supervised, and successful outcomes achieved.


2. Operational Efficiency: Implementing new systems, enhancing workflows, or reducing turnaround times.


3. Customer Relationship Management (CRM): Managing and maintaining positive relationships with customers, ensuring high levels of customer satisfaction.

Timeline

Relationship Manager, Banking Operations

ICICI Bank
05.2024 - Current

Assistant Manager

A&A Dukaan Financial Services Private Limited
03.2015 - 05.2024

Client Service Executive

Medusind Solutions
03.2013 - 01.2015

Bachelor Of Engineering - Computer Science

RVS College of Engineering And Technology

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Gautham N K