Reading Novels
Gautham Peranje
Assistant General Manager
Mangalore
Summary
Collaborative leader with total 15 years of experience overseeing daily sales and after-sales operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Assistant General Manager - Sales and Aftersales
Raja Ganesh Vaahan
08.2023 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Collaborated with other department managers on cross-functional projects, fostering cooperative atmosphere that drove overall organizational success.
- Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored and motivated team members to achieve challenging business goals.
Customer Delight Manager
Raja Skoda (A Unit Of Raja Ganesh Motors LLP)
04.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Established team priorities, maintained schedules and monitored performance.
Front office Manager
Raja Skoda (A Unit Of Raja Ganesh Motors LLP)
03.2021 - 04.2022
- Resolved Customer complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced Customer satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Delivered performance reviews, recommending additional training or advancements.
- Monitored customer service trends and provided insights to management team for further improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
Senior Service Advisor/ Technical Advisor
Audi Ali and Sons LLC
08.2014 - 04.2020
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
- Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
- Implemented proactive maintenance plans, reducing downtime and increasing vehicle longevity for customers.
- Assisted in creating promotional campaigns to increase sales of maintenance packages and add-on services.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
- Maintained high customer satisfaction standards to meet or exceed targets.
Senior Service advisor
Martial Volvo Cars
10.2013 - 06.2014
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
Service advisor
Audi Bangalore
07.2010 - 08.2013
- Followed up with customers to offer additional support and check resolution satisfaction.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Delivered prompt service to prioritize customer needs.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service advisor
Nandi Toyota
11.2009 - 04.2010
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Diploma in Automobile Engineering - Automotive Engineering
Vivekananda Polytechnic
Puttur, India 06.2006 - 07.2008
Industrial Training in Mechanic Motor Vehicle - Automotive Mechanics
SDM ITI
Venur 04.2004 - 04.2006
High School Diploma -
Anugraha English Medium School
Ujire 03.2004 - 03.2004
Skills
MS-Word, MS-Excel, and MS-PowerPoint
Effective communication/ Technical skills
Excellent Decision making and managerial skills
Well knowledge on Luxury automotive market requirement
Excellent learning, listening and training skills
Customer Relationship Management
Workflow Management
Multitasking and Organization
Performance Goals
Attention to Detail
Sales expertise
Problem-solving abilities
Currentjobrole
To manage a team of advisors, reception and CR team. Accurately record issues and data into Dealer Management System. Attention to detail critical. To resolve technical issues with assistance of manufacturing technical team. To look after PDI team. To carry out Quality check. To conduct morning meetings, Allocation of jobs to technicians. To conduct In-house trainings for Front office team. Managing and overseeing the dealership’s workflow and schedule. Preparing reports on required seasonal campaigns/promotions for marketing.
Trainingsattended
- Elsa Pro training held at Pune
- Audi A8 Central launch training held at Aurangabad
- Audi Kick start training held at Chennai
- Audi Service core process training held at Chennai
- Audi Top service training held at Mumbai
- Audi A7 launch training held at Bangalore
- Audi Accessories training held at Mumbai
- Audi A6 Central launch training held at Aurangabad
- Audi Service marketing training held at Mumbai
- Audi Leadership training held at Bangalore
- Audi Aluminum repair training held at Mumbai
- Audi A4 CLT held at Germany, Austria
- Audi A8 CLT held at Germany
- Audi Q3/Q8 technical training held in Dubai
Coursescompleted
- Audi Service Advisor Basic
- Audi Service Advisor Expert
- Audi Certified Service Advisor (AVME)
Passportstatus
Have Indian passport.
Training
Completed a two year program of Industrial Training in automobile, SDM Industrial Training Institute, Venur, South Canara, India
Community Service
Participation in the campaign against AIDS and to create awareness among people about the causes and effects of global warming
Accomplishments
- Resolved product issue through consumer testing.
Interests
Driving
Timeline
Assistant General Manager - Sales and Aftersales
Raja Ganesh Vaahan
08.2023 - Current
Customer Delight Manager
Raja Skoda (A Unit Of Raja Ganesh Motors LLP)
04.2022 - 08.2023
Front office Manager
Raja Skoda (A Unit Of Raja Ganesh Motors LLP)
03.2021 - 04.2022
Senior Service Advisor/ Technical Advisor
Audi Ali and Sons LLC
08.2014 - 04.2020
Senior Service advisor
Martial Volvo Cars
10.2013 - 06.2014
Service advisor
Audi Bangalore
07.2010 - 08.2013
Service advisor
Nandi Toyota
11.2009 - 04.2010
Diploma in Automobile Engineering - Automotive Engineering
Vivekananda Polytechnic
06.2006 - 07.2008
Industrial Training in Mechanic Motor Vehicle - Automotive Mechanics
SDM ITI
04.2004 - 04.2006
High School Diploma -
Anugraha English Medium School
03.2004 - 03.2004
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