Gautham Vinodh
Ernakulam
Summary
Front Office Professional with hands-on experience in guest relations, check-in and check-out operations, reservation handling, airport coordination, and daily hotel operations. Known for strong communication skills, professional demeanor, and customer-focused service. Proven ability to deliver positive guest experiences while maintaining high hospitality standards and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front Office Assistant
Hotel Airlink Castle
Near Cochin International Airport
01.2025 - Current
- Managed guest check-in and check-out operations efficiently.
- Responded to guest requests including wake-up calls, transportation, room upgrades, and special arrangements.
- Coordinated airport transfers by tracking flight schedules and ensuring timely pickups for guests.
- Managed reservations and bookings for transit passengers, facilitating seamless travel experiences.
- Communicated guest arrival information to reception and bell desk teams.
- Processed billing, cash deposits, and payments accurately.
- Coordinated with housekeeping to ensure room readiness and availability.
- Delivered customer service aligned with 5-star hospitality standards, enhancing guest satisfaction.
Front Office Assistant
Hotel Grand Plaza
Munnar
03.2024 - 12.2024
- Assisted guests with check-in, check-out, and general inquiries.
- Oversaw front desk operations during peak occupancy, ensuring smooth guest experiences.
- Coordinated with housekeeping and maintenance teams for service requests.
- Provided professional customer service that contributed to maintaining high guest satisfaction.
- Worked with team members to streamline front office processes, enhancing overall efficiency.
Internship Trainee
The Dunes Continental
Ernakulam
06.2022 - 09.2022
- Supported food preparation and kitchen operations, ensuring adherence to quality and safety standards.
- Followed hygiene, safety, and operational standards in hospitality services.
- Coordinated with team members to maintain efficient daily operations and timely service delivery.
- Developed skills in teamwork, time management, and customer service.
- Facilitated billing, payment processing, and invoice preparation to streamline financial transactions.
Education
Diploma - Hotel Management
IIMS Kochi - School of Hotel Management
Ernakulam01-2022
Secondary Education -
SHO High School
MookkannoorSkills
- Front desk operations
- Reservation management
- Billing processing
- Transfer coordination
- Guest management
- Complaint Resolution
- Service standards
- Hospitality standards
- Housekeeping Coordination
- Client relations
- Team collaboration
- Interpersonal communication
Timeline
Front Office Assistant
Hotel Airlink Castle
01.2025 - Current
Front Office Assistant
Hotel Grand Plaza
03.2024 - 12.2024
Internship Trainee
The Dunes Continental
06.2022 - 09.2022
Diploma - Hotel Management
IIMS Kochi - School of Hotel Management
Secondary Education -
SHO High School