Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
GeneralManager
Gautham GM

Gautham GM

Incident Managmnet
Chennai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-leve position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Service Process Administrator

Fujitsu Consulting India
06.2019 - Current
  • Responsible to oversee and own major incidents all the way through to resolution and follow up reporting
  • Created new process for all team members to follow to ensure a proper flow for resolving incidents
  • Initiate Technical and Management Bridges and keep all parties up to date on issues until resolved
  • Work within HPSM ticketing systems
  • Monitor multiple accounts at once and provide clear communication to all parties involved to quickly resolve critical incidents
  • Complete follow-up reports for Major Incidents
  • Provided detailed timelines, list of participants, & brief summary of incidents for problem management.

Visual Inspection Engineer

Balaa Works
12.2017 - 01.2019
  • Inspecting the final anodized products
  • Coordinating NCAP auditing work with US & UK clients
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong communication and organizational skills through working on group projects.

Roles and

Education

Diploma -

Sri Sairam Polytechnic College
01.2007 - 01.2010

B.Tech -

Bharath University
01.2013 - 01.2016

Skills

Incident Managementundefined

Additional Information


  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports
  • TEAM RESPONSIBILITIES
  • Handling client/server, Outlook/Office 365 and Skype related issues as part of second level team via Exchange server and Power shell
  • Providing New VDI machines and removing old machines from repository (which is not in use)
  • Installing applications of Customers machine on basis on request and also checking technical issues
  • Handling priority Incidents and updating the status on time to affected BU Teams
  • Supporting team via chat channel on technical issues and also providing support to team on odd hours to run operations smoothly
  • Handling and fixing Blackberry, RSA, VDI and over 200+ Banking applications
  • Monitoring team mailbox and responding on time.

Timeline

Service Process Administrator

Fujitsu Consulting India
06.2019 - Current

Visual Inspection Engineer

Balaa Works
12.2017 - 01.2019

B.Tech -

Bharath University
01.2013 - 01.2016

Diploma -

Sri Sairam Polytechnic College
01.2007 - 01.2010

Roles and

Gautham GMIncident Managmnet