Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Gauthami P

Bengaluru,KA

Summary

Accomplished Senior Career Service Executive with a proven track record at Imarticus Learning, enhancing Client and Customer retention and streamlining training programs. Expert in complaint handling and implementing innovative instructional techniques, leading to significant improvements in employee retention and candidate satisfaction. Skilled in documentation and possesses exceptional communication abilities, ensuring efficient operation and brand representation.

Overview

7
7
years of professional experience

Work History

Senior Career Service Executive

Imarticus Learning
09.2023 - Current
  • Monitor Communication Channels: Keep an eye on emails, calls, and other communication platforms for any student escalations.
  • Immediate Response: Acknowledge receipt of the issue within a specific timeframe (e.g., 24 hours).
  • Investigate: Gather all necessary information from the student and relevant internal teams.
  • Resolution: Provide a solution or escalate to higher authorities if needed.
  • Follow-up: Ensure the student is satisfied with the resolution and document the process for future reference.
  • Create a Schedule: Maintain a calendar with all upcoming drives and deadlines.
  • Regular Meetings: Conduct regular check-ins with the BD team to track progress and address any issues or raise concerns( if any).
  • Documentation: Keep records of all communications and follow-ups for accountability.
  • Track Applications: Maintain a system to track the status of applications for various drives.
  • Update Candidates: Regularly inform candidates about the status of their applications.
  • Use Technology: Implement automated systems to send updates and reminders to candidates.
  • Data Accuracy: Ensure all information in the masterdata is accurate and up-to-date.
  • Regular Updates: Set a schedule for updating the masterdata (e.g., daily, thrice a week).
  • Data Backup: Regularly back up the masterdata to prevent data loss.
  • Access Control: Restrict access to the masterdata to authorized personnel only.
  • Feedback Forms: Develop and distribute feedback forms to candidates after placement.
  • Follow-up Calls: Conduct follow-up calls to gather more detailed feedback.
  • Analyze Feedback: Compile and analyze the feedback to identify common issues and areas for improvement.
  • Implement Changes: Work with internal teams to address feedback and improve the placement process.
  • Identify Needs: Determine the specific needs of students to tailor bootcamps and prep sessions.
  • Expert Involvement: Engage industry experts to conduct these sessions.
  • Schedule Sessions: Plan and schedule sessions and communicate the same with candidates.


New Initiatives:

  • Requirement Analysis: Identify the key features and functionalities needed in the new placement portal.
  • Profile Analysis: Conduct a thorough analysis of each student’s profile, including their skills, academic background, and career aspirations.
  • Skill Development:
  • Identify Skill Gaps: Determine the skills required for high-CTC roles that students may lack.
  • Training Programs: Organize training programs, workshops, and bootcamps to help students acquire these skills.


Senior Executive (Placement Ops)

Timespro
09.2022 - 09.2023

End-to-End Process Coordination & Reporting:

  • Establish Clear Communication Channels: Use tools like email, Phone calls or Microsoft Teams for seamless communication with the client and internal teams.
  • Define the Process Workflow: Map out each step of the process from start to finish to ensure clarity and accountability.
  • Set Regular Meetings: Schedule regular check-ins with the client and internal teams to provide updates and gather feedback.
  • Timely Reporting: Weekly: Prepare detailed reports on project progress, challenges, and next steps.

Monthly Summary: Create a comprehensive summary of the month's activities, outcomes, and any issues encountered.


Documents Audit & Verification

  • Create a Checklist: Develop a standard checklist for auditing and verifying documents to ensure consistency.
  • Use Document Management Systems: Implement systems like Google Drive to organize and track documents.
  • Regular Audits: Schedule periodic audits to maintain document integrity and compliance.


Coordinating Placement Drives & Conducting Panel Interviews

  • Plan Ahead: Work with Client to schedule placement drives well in advance.
  • Panel Preparation: Assemble a panel of experts and provide them with necessary briefing materials.


Handling Student Escalations

  • Clear Escalation Pathways: Define and communicate the escalation process to students.
  • Timely Resolution: Aim to address and resolve issues quickly to maintain student satisfaction.
  • Feedback Loop: After resolution, gather feedback to improve the process and prevent future issues.


Coordination with Internal Teams

  • Regular Updates: Ensure all team members are kept informed of project progress and any changes.
  • Follow-Ups: Regularly follow up on pending tasks and provide support where needed.

Management Trainer (Operations)

Vedantu
04.2020 - 07.2022
  • Assisted in the development of new training programs, leading to increased employee retention and overall company success.
  • Streamlined training materials to create cohesive and easily accessible resources for both trainers and trainees.
  • Implemented innovative instructional techniques such as role-playing simulations or gamification models in order to keep trainees engaged throughout each session while also demonstrating key concepts effectively.
  • Create evaluation reports for every candidate by the end of the training period.
  • Monitoring and maintaining the evaluation records and KPIs of each candidate during their probationary period.
  • Execute the training module and various process of the organisation.

English Facilitator (Part Time)

NumberNagar
Bengaluru
08.2019 - 03.2020
  • Developed innovative lesson plans to engage students in English language learning.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Mentoring students from STD I to STD X. Craft a
    lesson plan for each student based on
    their performance metrics.
  • Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

English Teacher

Sri Chaitanya Techno School
Bengaluru
11.2017 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Impart students of various grades on the subject
    matter being syllabus bound for each academic
    year.
  • Attending educational workshop and compile
    innovative study plan for the academic year.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Created and maintained safe and orderly classroom environment conducive to learning.

Education

MBA - Finance

Dayananda Sagar of Institutions
Bengaluru, India
09.2017

BBA - Finance

St. Joseph's College of Commerce
Bengaluru, India
05.2015

Skills

  • Complaint Handling
  • Client Retention Strategies
  • Exceptional communication
  • Industry Awareness
  • Brand representation
  • Strong Work Ethic
  • Documentation And Reporting

Languages

English
Advanced (C1)
Kannada
Advanced (C1)
Hindi
Intermediate (B1)
Telugu
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Career Service Executive

Imarticus Learning
09.2023 - Current

Senior Executive (Placement Ops)

Timespro
09.2022 - 09.2023

Management Trainer (Operations)

Vedantu
04.2020 - 07.2022

English Facilitator (Part Time)

NumberNagar
08.2019 - 03.2020

English Teacher

Sri Chaitanya Techno School
11.2017 - 04.2019

MBA - Finance

Dayananda Sagar of Institutions

BBA - Finance

St. Joseph's College of Commerce
Gauthami P