GAUTTAM TOLAT
Mumbai
Summary
Proven ability to excel in fast-paced environments while adapting to sudden changes. Recognized for maintaining high standards of work quality and efficiency under pressure. Consistently delivers results that exceed expectations.
Overview
1
1
year of professional experience
Work History
BLOOM HUB
Bloom Hub
Mumbai
02.2025 - 04.2025
- 101 Rooms Property
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- I greeted customers, answered general questions, and directed them to appropriate locations.
- Updated and maintained office policies and procedures.
- Managed the company calendar and scheduled events.
- Performed basic bookkeeping tasks, and issued invoices as needed.
- Greeted customers warmly, and made them feel welcome.
- Answered a multi-line phone system and managed calls by routing them to the proper extensions or taking messages.
- Worked in Rotational Shifts
HEALTHCARE EXECUTIVE
Watch Your Health Pvt.Ltd
Mumbai
11.2024 - 01.2025
- Used excellent verbal skills to engage with patients in conversation and effectively determine needs and requirements on calls.
- Actively Listen & understood the patients carefully over calls and to schedule appointments accordingly among various Doctors or to transfer calls to other departments when necessary.
- Developed and implemented strategies to increase executive efficiency.
- Performed Front Office Duty and maintained Book Records, Pateint Records, Appointment Records.
- Updated customer information in the database accurately.
- Maintained accurate records of patient appointments in computer system.
- Worked collaboratively with other team members to meet departmental goals.
Front Desk Associate
Indie Stays
Mumbai
09.2024 - 11.2024
- 51 Rooms Property
- Welcomed guests and managed check-in/check-out processes effectively.
- Provided information about local attractions and services to enhance guest experience.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the front desk area daily.
- Processed reservations using hotel management software efficiently and accurately.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Assisted in managing payment transactions and maintaining accurate records.
- Communicated with team members to ensure smooth operational workflow consistently.
- Greeted guests upon arrival and provided excellent customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Trained newly hired employees on front desk procedures and business operations.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Welcomed large volume of guests and improved overall customer service.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
Education
Bachelor of Science - Hotel Management
Kapol Vidhyanidhi International School
Mumbai06.2024
Skills
- Staff Leadership
- Buffet maintenance
- Order Management
- Guest Servicesl
- Supply Restocking
- Table setup
- Cleaning
- Payment Processing
- Problem-Solving
- Ordering Procedures
- Computer Skills
- Complaint Handling
- Customer seating
- Beverage Making and Delivery
- Guest service
- Conflict Resolution
- Performance Improvement
- Table Setting
- Cleaning and Sanitizing
- Customer service excellence
- Clear Communication
- Decision-Making
Timeline
BLOOM HUB
Bloom Hub
02.2025 - 04.2025
HEALTHCARE EXECUTIVE
Watch Your Health Pvt.Ltd
11.2024 - 01.2025
Front Desk Associate
Indie Stays
09.2024 - 11.2024
Bachelor of Science - Hotel Management
Kapol Vidhyanidhi International School
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