Gavin Dawson

• Evaluated risk factors to recommend suitable personal and commercial insurance solutions.
• Advised clients on policy options, coverage limits, and premium structures.
• Explained exclusions, claims procedures, and coverage terms to support informed decisions.
• Processed applications, renewals, and policy changes with strong attention to accuracy.
• Maintained client records, contact logs, and policy documentation in CRM systems.
• Identified cross-sell opportunities by assessing changing client needs and coverage gaps.

• Collaborated with management to analyze sales trends and support marketing initiatives, contributing to revenue growth.
• Monitored cash handling and bank deposits, ensuring accuracy and minimizing discrepancies.
• Resolved customer concerns professionally, strengthening customer loyalty and satisfaction.
• Assisted with daily operations and ensured compliance with health and safety regulations.
• Supported employee coaching to enhance skills and maintained high operational standards.

• Supervised daily concession operations, enhancing service efficiency and driving customer satisfaction.
• Trained and mentored team members on food safety and sanitation, improving overall customer service standards.
• Managed inventory and implemented controls that reduced waste and improved efficiency.
• Coordinated equipment maintenance, reducing operational downtime and maintaining service continuity.

• Coordinated daily restaurant operations to enhance service efficiency.
• Trained and developed employees, fostering improved teamwork and performance.
• Helped maintain high standards of customer service and operational excellence.
• Created staff schedules that balanced labor costs with business needs.
• Maintained high standards of customer service and operational excellence to support guest satisfaction.

• 4.0 GPA

Expected

• 3.8 GPA