Gavin Murphy
Muncie
Summary
Detail-oriented Technical Engineer skilled in electronics repair, time management, and customer service. Proven ability to assess security needs and resolve issues efficiently.
Overview
8
8
years of professional experience
Work History
Technical Engineer
ADT Security
Fishers
08.2021 - Current
- Install and configure security systems for residential and commercial properties.
- Collaborate with clients to assess their security needs, and recommend solutions.
- Conducted routine maintenance on security equipment to ensure optimal performance.
Loan Collector
Navient
Muncie
01.2020 - 07.2021
- Communicated with clients regarding overdue payments and repayment options.
- Documented interactions with clients in the loan collection system.
- Resolved customer inquiries and disputes related to loan accounts.
- Maintained compliance with regulations governing debt collection practices.
- Conducted phone calls to delinquent borrowers in order to collect overdue payments.
Manager
McDonald's
Muncie
08.2017 - 05.2019
- Trained and mentored team members on food preparation and customer service techniques.
- Managed inventory levels, coordinating with suppliers for timely product delivery.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Hoosier Academies High School
Indianapolis, IN06-2019
Skills
Ability to work and communicate with others
- Attention to detail
- Collaborative teamwork
- Teamwork capabilities
I am able to access situations and resolve issues with others
- Electronics repair
- Conflict resolution
I am able to complete the task ahead of schedule
- Time management
References
References available upon request.
Timeline
Technical Engineer
ADT Security
08.2021 - Current
Loan Collector
Navient
01.2020 - 07.2021
Manager
McDonald's
08.2017 - 05.2019
High School Diploma -
Hoosier Academies High School