GAVIN VICTOR ALVARES
General Manager
Goa
Summary
A seasoned professional with over 18 years of extensive experience in Strategy Planning, Profit Centre Hotel Operations, Renovation Management, Training & Development, Budgeting, Marketing & Guest Relationship Management. A keen planner & strategist with track record of achieving Revenue, Profit & Business Growth objectives within start-up in highly competitive and rapid change environments Proficiency in devising strategies to streamline operations, organize shows/festivals, augment visibility & customer preference across the career span. Successful in building relationships with upper level decision makers, seizing control of critical problem areas with a customer focused and performance driven attitude. Excellent interpersonal, communication, management skills with demonstrated abilities in driving motivated teams in achieving organisational goals.
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
32
32
years of professional experience
Work History
General Manager
Resort Terra Paraiso Calangute Goa
08.2008 - Current
- Accountable for overall Hotel operations and financial contribution
- Organizing and monitoring the entire operations of the Resort.
- Setting high standards of Excellence & Service.
- Monitoring costs Actual as well as Ideal.
- Running promotions to increase sales and meeting targets
- Evaluates results of customer feedback and provides action plans/guidance for improvement.
- Keeping abreast of competitor activity and feeds back to brand and operational management.
- Implements measurable appraisal process and ensures that Managers are developing their own staff according to operational needs/standards.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Operations Manager
LA CALYPSO HOTELS PVT LTD. GOA, INDIA
11.2005 - 02.2008
- Building processes and systems for all Departments as it was a opening property.
- Monitoring Individual Performances / Potential Assessment of Executives.
- Recruitment, Training & Development.
- Effective communication with senior Management.
- Planning and focussing on enhancement of Revenues taking into consideration the market trend.
- Preparing sales Report for the quarter/Budgeting of the Departments.
- Focus on managing the entire show as a profit centre.
- Planning Food Festivals and Marketing them in order to generate business for Restaurants.
- Leading a team of professionals.
- Key focus is on driving towards achievement of goals through executing Business Plans geared in capitalising on horizontal / vertical business opportunities, improvising on business systems and consumer insights by going an extra mile.
- Created contracts for corporate companies in terms of MNC catering and gaining contract through Presentations for La Calypso Catering in Hyderabad.
- Actively involved in designing Corporate Kitchen in Hyderabad as per the Hygiene Standard and Designing of Restaurant, Beach Cottages and Rooms, Upgrading, Recruitment, Brand Development etc in Goa.
- Achieving higher ARRs, since it is highly person dependent, Organization alone cannot ensure success.
- Managed to achieve reasonably good sales figures in the first year and subsequently double it by the second year of operations, establishing a very strong market presence.
- Proud to be a member of the Executive Opening team of La Calypso Hotel and Catering Services
- Joined La Calypso Hotels as Food and Beverage Manager since opened and was later promoted to as General Manager Operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Dining Room Executive
ROYAL CARRIBEAN CRUISE LINES MIAMI FLORIDA U.S.A
05.2000 - 09.2005
- Monitoring and managing the sequence of service, the manning levels and the skills, attitudes and performances of all our colleagues to ensure the profitability and smooth running of the operation and to the total delight of our guests.
- Providing ongoing coaching, counselling, guidance, training and development to colleagues to ensure they can give their very best service to our guests.
- Inducting, training and developing the best team in the business who excels at delighting our guests every time they visit us.
- Handling dietary Requirements of the Guests.
- Designing and delivering team briefings, training and communication meetings so your colleagues are as up-to-date as possible and can provide the best service in the business
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Asst - Restaurant Manager (Food and Beverage)
GRAND HYATT MUSCAT
01.1997 - 03.2000
- Member of the Opening team of Grand Hyatt Muscat.
- Smooth functioning of Food and Beverage Outlet in terms of Service and Quality.
- Co-ordination with other Departments to have a smooth Operation.
- Catering to guests Needs in a professional manner.
- Managed the gamut of tasks entailing Restaurant and Bar Operations, Reservations as well as coordinating with guests to resolve their concerns to enable smooth flow of day-to-day operations.
- Preparing and maintaining Sales reports, guest reviews and guest database for future use of the company.
- Re branded Hyatt Regency as Grand Hyatt Muscat. Was promoted from Catering Executive to Asst Manager. Underwent cross training with Front Office.
- Done Train the trainer sessions.
- Became Hard Core in Front Office Operations.
- Managed Operations of Italian Restaurant for the period of 2 months as a Task Force for Opening of the Park Hyatt in Dubai.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Trainee (Food and Beverage)
TAJ MAHAL HOTEL MUMBAI
10.1993 - 12.1996
- Completed comprehensive cross-departmental training across Food & Beverage Service & Banquets.
- Gained strong foundational exposure to luxury hotel operations, service excellence, brand standards, and guest relations at one of India’s most iconic hotels.
- Developed a holistic understanding of hotel workflows, interdepartmental coordination, and operational discipline.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Hotel Operations and Management -
College of Professional Management
Britain UKXII - Commerce
St Xavier’s college
Mumbai, IndiaSkills
Operations management
MANAGEMENT STYLE
- Versatile and dynamic, Enjoy contributing and Learning in an Environment of constant challenges. Sincere, principled and highly self motivated.
- Organisational Goals precede Personal Interests.
PERSONAL VITAE
- DATE OF BIRTH : 25th May 1973
- ADDRESS : Corjuem, Aldona Bardez Goa India. 403508
- MARITAL STATUS : Married
- RELIGION : Roman Catholic
- PERSONAL REFERENCE : MR. Michael Lobo {MLA and Managing Director, Resort Terra Paraiso Calangute Goa} India.
Timeline
General Manager
Resort Terra Paraiso Calangute Goa
08.2008 - Current
Operations Manager
LA CALYPSO HOTELS PVT LTD. GOA, INDIA
11.2005 - 02.2008
Dining Room Executive
ROYAL CARRIBEAN CRUISE LINES MIAMI FLORIDA U.S.A
05.2000 - 09.2005
Asst - Restaurant Manager (Food and Beverage)
GRAND HYATT MUSCAT
01.1997 - 03.2000
Trainee (Food and Beverage)
TAJ MAHAL HOTEL MUMBAI
10.1993 - 12.1996
XII - Commerce
St Xavier’s college
Hotel Operations and Management -
College of Professional Management