GAWAI RAHUL
SURAT
Summary
Dynamic hotel receptionist with proven expertise at Hotel Prime, excelling in guest relations and revenue management. Leveraged strong multitasking abilities to enhance customer satisfaction and retention, while effectively handling cash and reservations. Recognized for maintaining a professional appearance and fostering teamwork to ensure seamless operations.
Overview
3
3
years of professional experience
Work History
Hotel Receptionist
Hotel Prime
03.2022 - 02.2025
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared reports on guest satisfaction levels and other metrics.
Education
High School Diploma -
Suman High School
Bhestan,SuratSkills
Guest relations
Microsoft office
Professional appearance
Reservation management
Revenue management
Cash handling
Quality assessment
Teamwork and collaboration
Team collaboration
Multitasking Abilities
Emergency response
Multitasking
Timeline
Hotel Receptionist
Hotel Prime
03.2022 - 02.2025
High School Diploma -
Suman High School