Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Gayathri Obalesh

Technical Support Advisor
Bengaluru

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company's success.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Technical Support Advisor

Concentrix
Bengaluru
09.2018 - Current
  • Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
  • Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
  • Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
  • Well versed in providing technical iOS and protection services for Apple products.

Customer Service Associate

Intelenet Global Services Pvt Ltd
Bengaluru
09.2017 - 05.2018
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers. Worked for the e-commerce giant Flipkart.
  • Responded to customer emails to answer questions about products and services.

Education

Bachelor of Engineering - Electronics & Communication Engineering

PDA College of Engineering
Kalaburagi
08.2012 - 07.2016

Skills

    Desktop support

Customer service expert

Microsoft Office Specialist (MOS) Expert

Interests

Drawing

Listening to music

Physical fitness

Timeline

Technical Support Advisor

Concentrix
09.2018 - Current

Customer Service Associate

Intelenet Global Services Pvt Ltd
09.2017 - 05.2018

Bachelor of Engineering - Electronics & Communication Engineering

PDA College of Engineering
08.2012 - 07.2016
Gayathri ObaleshTechnical Support Advisor