Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic
Gayathri Arul

Gayathri Arul

Chennai,Tamil Nadu

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

15
15
years of professional experience

Work History

Assistant Operations Manager

R1RCM
05.2023 - Current
  • Led multiple teams to ensure SLA adherence, optimize productivity, and maintain quality compliance.
  • Drove performance management through KPI analysis and implemented RCA-led improvements.
  • Managed client escalations while supporting audits and reviews to ensure operational integrity.
  • Mentored Team Leaders and built a strong leadership pipeline.
  • Specialized in AR operations including AR calling, aging management, denial reduction, and productivity improvement.

Quality specialist

R1RCM
11.2022 - 05.2023
  • Led and mentored QA teams to strengthen quality assurance processes.
  • Prepared quality reports, tracked KPIs, and collaborated with operations and clients to enhance overall performance.
  • Compiled quality reports, monitored KPIs, and partnered with operations and clients to improve overall performance.

Quality Analyst

AGS Health Pvt Ltd
05.2014 - 11.2022
  • Audited customer service calls, providing structured feedback to enhance agent performance.
  • Conducted process audits to ensure compliance and minimize client errors.
  • Published monthly quality scores and prepared QIP/QPR reports.
  • Led training and coaching sessions for associates, reinforcing best practices and quality standards.
  • Hands-on experience with Epic healthcare systems.

Billing Associate

Tech India Infoway Pvt Ltd
Chennai
01.2013 - 05.2014

Accounts Receivable

Technosoft Global Services Pvt Ltd
Chennai
10.2011 - 01.2013

Education

Bachelor of Business Administration -

Justice Basheer Ahamed Syed College for Women
Chennai

Skills

  • Operational Efficiency
  • Process automation
  • Data Analysis
  • Operational Efficiency
  • Stakeholder Management
  • Cross-functional Collaboration
  • Client Engagement
  • Task delegation
  • Team leadership
  • Operational Efficiency

Interests

Travelling, Reading Books, Movies, Pencil Sketching

Languages

English
Proficient
C2
Tamil
Proficient
C2

Timeline

Assistant Operations Manager

R1RCM
05.2023 - Current

Quality specialist

R1RCM
11.2022 - 05.2023

Quality Analyst

AGS Health Pvt Ltd
05.2014 - 11.2022

Billing Associate

Tech India Infoway Pvt Ltd
01.2013 - 05.2014

Accounts Receivable

Technosoft Global Services Pvt Ltd
10.2011 - 01.2013

Bachelor of Business Administration -

Justice Basheer Ahamed Syed College for Women
Gayathri Arul