Dancing
GAYATHRI B S
Front Office Executive
Swapnam, Vandipuravila, Muttacadu, Kovalam.P.O. Trivandrum, Kerala
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
ACUMEN GLOBAL EDUCATION
BUSINESS DEVELOPMENT EXECUTIVE
02.2025 - 06.2025
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
FRONT OFFICE EXECUTIVE
ACET MIGRATION
04.2024 - 06.2024
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
CUSTOMER CARE EXECUTIVE
NBT HYUNDAI
01.2024 - 03.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
FRONT OFFICE EXECUTIVE
MUTHOOT HONDA TRIVANDRUM
04.2022 - 10.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Updated reports, managed accounts, and generated reports for company database.
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
OFFICE COORDINATOR
M TRANS COPERATION
07.2021 - 02.2022
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Post Graduation - MA English Literature
School of Distance Education
Trivandrum 08.2018 - 02.2020
Under Graduation - BA English & Communicative English
Christ College Vizhinjam
Trivandrum 06.2015 - 05.2018
Higher Secondary - Biology Science
H S S For Girls Venganoor
Venganoor , Trivandrum 07.2013 - 03.2015
SSLC - Kerala State Board
H S S For Girls Venganoor
Venganoor, Trivandrum 05.2012 - 03.2013
Skills
Workflow planning
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Flexible and adaptable
Data entry
MS office
Multitasking
Microsoft Word
Additional Information
Personal information
- Father's name - SATHIKUMAR A
- Mother's name - BEENA B I
- Date of birth - 02/11/1997
- Place. - Kovalam
- Nationality. - Indian
- Religion. - Hindhu
- Caste. - Ezhava
- Guardian. - SATHIKUMAR A
- Blood group. - B + ve
Certification
First Class in Diploma in Computer Application from C- dit under Kerala Govt computer Course.
Interests
Drawing
Reading
Hearing Music
Timeline
ACUMEN GLOBAL EDUCATION
BUSINESS DEVELOPMENT EXECUTIVE
02.2025 - 06.2025
FRONT OFFICE EXECUTIVE
ACET MIGRATION
04.2024 - 06.2024
CUSTOMER CARE EXECUTIVE
NBT HYUNDAI
01.2024 - 03.2024
FRONT OFFICE EXECUTIVE
MUTHOOT HONDA TRIVANDRUM
04.2022 - 10.2023
OFFICE COORDINATOR
M TRANS COPERATION
07.2021 - 02.2022
First Class in Diploma in Computer Application from C- dit under Kerala Govt computer Course.
02-2021
Post Graduation - MA English Literature
School of Distance Education
08.2018 - 02.2020
Participation achievement from All India Radio (Aakashvani)
09-2016
Under Graduation - BA English & Communicative English
Christ College Vizhinjam
06.2015 - 05.2018
Higher Secondary - Biology Science
H S S For Girls Venganoor
07.2013 - 03.2015
SSLC - Kerala State Board
H S S For Girls Venganoor
05.2012 - 03.2013
Incentive price for photography from Malayala Manorama Newspaper
02-2011