GAYATHRI B SHINE
.
Trivandrum
Summary
Results-driven professional with hands-on experience in customer onboarding, product fit analysis, and cross-functional collaboration. Proven ability to understand client needs, deliver engaging product presentations, and provide actionable feedback to improve product offerings. Demonstrates strong communication, relationship-building, and process improvement skills gained through successful insurance advisory and HR operations roles. Passionate about enhancing customer experience and driving product adoption in fast-paced, client-centric environments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
SBI Life
06.2024 - Current
- Conducted live consultations and product presentations, helping prospects assess suitability and understand product fitment—resulting in high conversion and engagement rates.
- Led customer onboarding processes by guiding clients through policy documentation, risk classification, and premium structures ensuring clarity, reducing churn, and boosting satisfaction.
- Successfully generated over ₹70 lakhs in sales by offering tailored financial solutions, consistently aligning offerings with customer needs and business objectives.
- Built and maintained strong, long-term client relationships through clear communication and consistent follow-ups, significantly improving product utilization and customer retention.
- Provided structured, data-backed feedback to internal teams based on customer interactions to drive product enhancements and reduce rejection rates.
- Supported high-value and enterprise-level clients by designing customized insurance plans, demonstrating consultative selling and strategic account management capabilities.
HR Operations Intern
UST Global
06.2023 - 08.2023
- Developed a report on query automation, proposing solutions to enhance internal response efficiency mirroring product fit analysis and user-centric problem solving.
- Created onboarding documentation for new hires, improving the onboarding experience and driving early process adoption.
- Collaborated with multiple HR teams to understand internal needs and streamline cross-functional communication.
- Worked closely with a mentor to deliver structured, goal-oriented projects, including drafting a customized internship proposal based on team requirements
Education
MBA -
Jain University
08.2022 - 05.2024
B.Com - undefined
Jain University
06.2018 - 05.2021
Skills
- Customer & Product Understanding
- Needs Assessment
- Customer Onboarding
- Product Fit Analysis
- Client Relationship Management
- Customer Retention Strategies
- Communication & Collaboration
- Cross-functional Collaboration
- Presentation & Demo Delivery
- Written & Verbal Communication
- Product Feedback & Reporting
- Google Workspace / MS Office
Timeline
Assistant Manager
SBI Life
06.2024 - Current
HR Operations Intern
UST Global
06.2023 - 08.2023
MBA -
Jain University
08.2022 - 05.2024
B.Com - undefined
Jain University
06.2018 - 05.2021
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