Gayathri Devi. K
chennai
Summary
Passionate and driven individual with a desire to reignite career and pursue opportunities aligned with interests. Seeking a challenging and dynamic role within an organization that values personal growth and encourages contributions towards company objectives. Committed to making a meaningful impact and leveraging skills to drive success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
QA Consultant
YaaRaa Technologies
05.2022 - 02.2024
- Conducted manual testing to identify system defects.
- Identified root causes of application issues through detailed analysis.
- Ensuring test completion through effective case execution.
- Created test closure reports for software releases.
- Expertise in automation testing using Selenium and TestNG.
Process Associate
TCS (Tata consulting services)Ltd
07.2011 - 11.2013
- Act as maker and verifier of account maintenance process for Branch Client Services (BCS) in CBNA
- Reactivating inactive accounts upon customer request
- Checked the updated client address, phone number, and placing the code as same
- Blocking of returned Citibank debit cards physically & digitally
- Doing extensive research on customer accounts regarding social security credits and returning back to US Treasury upon the Death of Depositor (DOD)
- Blocking & Closing of customer accounts and communication to the Estate of the deceased person
- Changing customer address on Citibank’s database upon request
- Waiving & tiering of account maintenance charges for high value customers who hold accounts in more than one marketplace
- Creation of Consular, Reference & Immigration letters to US consulate on behalf of Citibank customers
- Placing of Return Mail Code (RMC) on customer accounts
- Updating privacy options & contact preferences for Citibank customers on annual basis
- Creation & amendments of process notes
- Maintaining DCFC of Team Members in Regular Basis
- Taking Log Back Ups in EOD in Daily Basis
- Act as SME taking care of process training to the new hires
- Is involved in process re – engineering reducing TAT & enhancing quality
- Have taken up quality related initiatives ensuring nil external & negligible internal errors for the team and have been consistent in quality
- Have given presentations on Process topics
- Maintaining Consistent Performance in Production and Accuracy
Administrator
2(T) VIN Education & Tourism
06.2009 - 04.2011
- Administration, inward/outward courier, incoming/outgoing Calls, accounts, Telemarketing, booking hotels & Tickets
Office Assistant
Zero Microfinance and Savings Support Foundation
09.2008 - 04.2009
- Recruiting, training, monitoring, general administration, accounts, MIS, Handling inventory
Education
BCA -
Jairam Arts and Science College
01.2008
XII -
Avviyar government girls Hr.Sec School
01.2002
X -
Avviyar government girls Hr.Sec School
01.2000
Skills
- Manual Testing
- Automation Testing(selenium )
- POM, TestNG
- Core Java
- YAML
- AWS
- GIT
- JENKINS(CI/CD pipeline)
- DOCKER Containerization
- ANSIBLE
- TERRAFORM
- KUBERNETES
Languages
Tamil
English
Hindi
Personal Information
Female
Indian
Married
Personalcompetencies
- Easily adapt to situations
- Hard worker
- Commitment
- Team player
Career Break
8 years career break due to maternity and raising two children.
Awards
- Achieved Championship in State level hockey tournament.
- Captain of hockey team.
Certification
- Completed Software testing with Automation
- Completed AWS DevOPS
Timeline
QA Consultant
YaaRaa Technologies
05.2022 - 02.2024
Process Associate
TCS (Tata consulting services)Ltd
07.2011 - 11.2013
Administrator
2(T) VIN Education & Tourism
06.2009 - 04.2011
Office Assistant
Zero Microfinance and Savings Support Foundation
09.2008 - 04.2009
XII -
Avviyar government girls Hr.Sec School
X -
Avviyar government girls Hr.Sec School
BCA -
Jairam Arts and Science College
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