Summary

Overview

Work History

Education

Skills

Additional Information

Interests

Timeline

Gayathri DL

Obtain 6+ Years Of Experience In Process Excellence & Transformation With Infosys Central Quality Team. Also, Banking & Accounts Professional With 5+ Years Of Experience In Mortgage, Accounts Payables & Accounts Receivables. Totally 11 Years Of Experience With Different Domains.

Bangalore

Summary

➢ Ample exposure in helping the operation for Enhancing the Customer Experience & to improve operational
performance.
➢ Skillful in helping to build culture of process excellence by deploying effectual improvement methodologies and
exploiting the potential of technology & employee creativity.
➢ Worked with client centric team which is engineered to deliver operations excellence.
➢ Deployed many projects for the Continuous improvement of the process of engagements.
➢ Organized branding for the huge event in terms of achieving the CI Targets org wide.
➢ Excellent advanced MS Excel skills which demand for Implementing complex excel formulas to generate desired
results.

Overview

Languages

years of post-secondary education

years of professional experience

Work History

QUALITY ANALYST / LEAD

Infosys

Bengaluru

02.2020 - Current

Collaborating & maintaining the Continuous Improvement target of FTE & Dollar benefits of the ORG wide engagements
Maintaining the achieved numbers & following up with the QLT’s until the targets are achieved for the FY
Reporting the BTN Target numbers & Continuous Improvement achieved numbers to Quality leads on weekly basis
Validating the structured methodology & approving the Collated data by the team of the SS / Lean / BTN project completion numbers & SS / Lean / BTN Certification number ORG wide
Approving the release of CI - SS / Lean / BTN project completion & Certification certificates monthly for the employees ORG wide
Preparing the Redemption, Certification & Utilization reports to circulate to the higher management Monthly, Quarterly & Yearly with the help of designing team to circulating ORG Wide
Validating the project conversions from soft to hard with the FTE right documentation & approvals
Identifying projects & implementing ideas for achieving the goals. Like e.g, Certifications %, Redemption %, Utilization %
Reporting the Certification v/s Target numbers to the Quality Functional Heads along with the certification analysis
Reaching out to people personally with the certification & training status for Certification completion
Conducting the PACE Competition ORG wide
Creating branding emails with the help of designing team for the PACE Competition & regular SS / Lean / BTN rewards
Educating the employees for the benefits of the rewards & encouraging them for them to do more
Conducting team meetings to encourage staff to share ideas, give feedbacks, Coach them, re-train & help identify areas where processes can be improved & made more efficient
Maintaining the performance of the team, encouraging them for achieving their goals with the timely feedback & support
Approving the release of the rewards for the project closures & for certified employees to encourage them for their continued passion towards the process improvement using the right Methodology
Handling the complex queries & escalations related to the as & when necessary.

Senior Process Executive / QA

Cognizant Technologies Solution

08.2013 - 07.2019

Analyzing the internal quality & external quality and picking the samples for both the Clients like BAC & Source Bridge
Performing the QA for the audits done by the Qcer’s of the operations team
Performing the RCA’s. Giving feedback for the Qcer’s & researchers
Implementing the controls based on the RCA’s results
Creating Dashboards monthly & quarterly for the presentation purpose
Creating tools by seeking the help of automation team to reduce risks & implementing them
Performing quality check for the routes which is processed by the researcher, for all kind of routes
Performing quality check for the tax certification sent by the researcher to procure the information from the agencies. Giving feedback for the researchers
Working on Current Delinquent and Refund routes
Addressing to all the queries with regard to the real estate property of the homeowner
Disbursing payments both in Eagle1 & Green
Reporting about the team’s performance on daily basis
Collating the data of queries and reporting by EOD on daily basis.

Process Analyst / Quality Analyst

Accenture

07.2008 - 08.2011

Performing Quality Checks daily for the Vendor Management team
Provide feedbacks based on the errors
Reporting to clients & operations
Give refresher trainings for process improvement based on the escalations if any
Maintaining the time tracker for the team
Identify the Top performers on monthly basis for Rewards and Recognition
Presenting the individual performance based on the reductions of errors in the team huddles on daily basis
Educate the people on the impact of the errors
Take the team huddles on daily basis for the VM team
Updating the dashboard with the individual performance on daily basis
Preparing error analysis report as on weekly basis & sharing the same with the team members
Sending appreciation emails for the error free work done to the vendor management team
Updating green stars on daily basis individually
Maintaining Hotel payments. Resolving queries received from the suppliers, agents
Processing of Debit notes & Credit notes in SAP
Performing payment runs. Updating trackers like post book, vendor master file, daily email tracker, maintaining weekly call data, providing daily, weekly & monthly invoices & email data, sending remittances to the suppliers
Setting up of the new vendor details in SAP
Dashboard updating, Preparing documentations etc
Meeting Service Level Agreements set by clients as well as Organization level agreements set by my team
Vendor Reconciliation & Intercompany postings
Invoice processing of Silver Bronze & Auxiliary invoices
Invoice processing of the Gold Invoices received by agents. (Major agents in Neilson.

Education

2nd PUC -

Higher Secondary Education At Kuvempu Pre-university

Mallasandra

03.2002 - 04.2004

10TH -

ST Lourdes High School

Mathikere

04.2001 - 05.2002

Bachelor Of Commerce - Accounts

Sri Sai College For Women

Rajajinagar

04.2004 - 05.2007