Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic
Gayathri DL

Gayathri DL

Obtain 6+ Years Of Experience In Process Excellence & Transformation With Infosys Central Quality Team. Also, Banking & Accounts Professional With 5+ Years Of Experience In Mortgage, Accounts Payables & Accounts Receivables. Totally 11 Years Of Experience With Different Domains.
Bangalore

Summary

➢ Ample exposure in helping the operation for Enhancing the Customer Experience & to improve operational
performance.
➢ Skillful in helping to build culture of process excellence by deploying effectual improvement methodologies and
exploiting the potential of technology & employee creativity.
➢ Worked with client centric team which is engineered to deliver operations excellence.
➢ Deployed many projects for the Continuous improvement of the process of engagements.
➢ Organized branding for the huge event in terms of achieving the CI Targets org wide.
➢ Excellent advanced MS Excel skills which demand for Implementing complex excel formulas to generate desired
results.

Overview

3
3
Languages
6
6
years of post-secondary education
18
18
years of professional experience

Work History

QUALITY ANALYST / LEAD

Infosys
Bengaluru
02.2020 - Current
  • Collaborating & maintaining the Continuous Improvement target of FTE & Dollar benefits of the ORG wide engagements
  • Maintaining the achieved numbers & following up with the QLT’s until the targets are achieved for the FY
  • Reporting the BTN Target numbers & Continuous Improvement achieved numbers to Quality leads on weekly basis
  • Validating the structured methodology & approving the Collated data by the team of the SS / Lean / BTN project completion numbers & SS / Lean / BTN Certification number ORG wide
  • Approving the release of CI - SS / Lean / BTN project completion & Certification certificates monthly for the employees ORG wide
  • Preparing the Redemption, Certification & Utilization reports to circulate to the higher management Monthly, Quarterly & Yearly with the help of designing team to circulating ORG Wide
  • Validating the project conversions from soft to hard with the FTE right documentation & approvals
  • Identifying projects & implementing ideas for achieving the goals. Like e.g, Certifications %, Redemption %, Utilization %
  • Reporting the Certification v/s Target numbers to the Quality Functional Heads along with the certification analysis
  • Reaching out to people personally with the certification & training status for Certification completion
  • Conducting the PACE Competition ORG wide
  • Creating branding emails with the help of designing team for the PACE Competition & regular SS / Lean / BTN rewards
  • Educating the employees for the benefits of the rewards & encouraging them for them to do more
  • Conducting team meetings to encourage staff to share ideas, give feedbacks, Coach them, re-train & help identify areas where processes can be improved & made more efficient
  • Maintaining the performance of the team, encouraging them for achieving their goals with the timely feedback & support
  • Approving the release of the rewards for the project closures & for certified employees to encourage them for their continued passion towards the process improvement using the right Methodology
  • Handling the complex queries & escalations related to the as & when necessary.

Senior Process Executive / QA

Cognizant Technologies Solution
08.2013 - 07.2019
  • Analyzing the internal quality & external quality and picking the samples for both the Clients like BAC & Source Bridge
  • Performing the QA for the audits done by the Qcer’s of the operations team
  • Performing the RCA’s. Giving feedback for the Qcer’s & researchers
  • Implementing the controls based on the RCA’s results
  • Creating Dashboards monthly & quarterly for the presentation purpose
  • Creating tools by seeking the help of automation team to reduce risks & implementing them
  • Performing quality check for the routes which is processed by the researcher, for all kind of routes
  • Performing quality check for the tax certification sent by the researcher to procure the information from the agencies. Giving feedback for the researchers
  • Working on Current Delinquent and Refund routes
  • Addressing to all the queries with regard to the real estate property of the homeowner
  • Disbursing payments both in Eagle1 & Green
  • Reporting about the team’s performance on daily basis
  • Collating the data of queries and reporting by EOD on daily basis.

Process Analyst / Quality Analyst

Accenture
07.2008 - 08.2011
  • Performing Quality Checks daily for the Vendor Management team
  • Provide feedbacks based on the errors
  • Reporting to clients & operations
  • Give refresher trainings for process improvement based on the escalations if any
  • Maintaining the time tracker for the team
  • Identify the Top performers on monthly basis for Rewards and Recognition
  • Presenting the individual performance based on the reductions of errors in the team huddles on daily basis
  • Educate the people on the impact of the errors
  • Take the team huddles on daily basis for the VM team
  • Updating the dashboard with the individual performance on daily basis
  • Preparing error analysis report as on weekly basis & sharing the same with the team members
  • Sending appreciation emails for the error free work done to the vendor management team
  • Updating green stars on daily basis individually
  • Maintaining Hotel payments. Resolving queries received from the suppliers, agents
  • Processing of Debit notes & Credit notes in SAP
  • Performing payment runs. Updating trackers like post book, vendor master file, daily email tracker, maintaining weekly call data, providing daily, weekly & monthly invoices & email data, sending remittances to the suppliers
  • Setting up of the new vendor details in SAP
  • Dashboard updating, Preparing documentations etc
  • Meeting Service Level Agreements set by clients as well as Organization level agreements set by my team
  • Vendor Reconciliation & Intercompany postings
  • Invoice processing of Silver Bronze & Auxiliary invoices
  • Invoice processing of the Gold Invoices received by agents. (Major agents in Neilson.

Education

2nd PUC -

Higher Secondary Education At Kuvempu Pre-university
Mallasandra
03.2002 - 04.2004

10TH -

ST Lourdes High School
Mathikere
04.2001 - 05.2002

Bachelor Of Commerce - Accounts

Sri Sai College For Women
Rajajinagar
04.2004 - 05.2007

Skills

Pl

QA

Documentation skills

MS Office

Additional Information

  • AWARDS & CERTIFICATIONS , IMPACT Award Infosys, January 2021 PACE Competition Infosys, September 2021 SPOT AWARD RECOGONITION Infosys, April 2022

Interests

Classical Singing

Fashion Designing

Timeline

QUALITY ANALYST / LEAD

Infosys
02.2020 - Current

Senior Process Executive / QA

Cognizant Technologies Solution
08.2013 - 07.2019

Process Analyst / Quality Analyst

Accenture
07.2008 - 08.2011

Bachelor Of Commerce - Accounts

Sri Sai College For Women
04.2004 - 05.2007

2nd PUC -

Higher Secondary Education At Kuvempu Pre-university
03.2002 - 04.2004

10TH -

ST Lourdes High School
04.2001 - 05.2002
Gayathri DLObtain 6+ Years Of Experience In Process Excellence & Transformation With Infosys Central Quality Team. Also, Banking & Accounts Professional With 5+ Years Of Experience In Mortgage, Accounts Payables & Accounts Receivables. Totally 11 Years Of Experience With Different Domains.