Gayathri K
Chennai
Summary
A highly creative and organized Presentation Specialist with 1.3 years experience with McKinsey & Company. Skilled in creating visually stunning and impactful presentations that effectively communicate and engage the target audience. Poised Resolution Specialist with over 3 years of experience in mediating disputes between parties to deliver peaceful resolutions. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Resolution Specialist
Amazon Development Center
Remote
12.2022 - Current
- Managing escalation contacts from frontline associates
- Keeping records of customer transactions, interactions, recording details of enquiries, complaints or comments as well as actions taken
- Checking to ensure that appropriate changes were made to resolve customer problems
- Refer unresolved customer grievances to designated department for further investigation
- Mentoring associates with quality and coaching when necessary
Process Associate
Amazon Development Center
Remote
08.2020 - 11.2022
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Business Presentation Specialist
McKinsey & Company
Chennai
06.2016 - 08.2017
- Researched current industry trends and developments to incorporate into presentation materials.
- Edited existing presentations for accuracy and clarity, ensuring all content was up-to-date.
- Collaborated with stakeholders to ensure presentation objectives were met.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Utilized web tools like Adobe Creative Suite to create graphics.
- Optimized visuals by adjusting colors, fonts, sizes, shapes.
Consultant
Sutherland Global Services
Chennai
06.2014 - 02.2016
- Determined consumer needs to provide products and services appealing to larger market.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Ensured regulatory compliance across all business functions.
Education
B.E - Electrical, Electronics And Communications Engineering
Sri Eshwar College of Engineering
Coimbatore07-2013
Skills
- Assertiveness
- De-Escalation Techniques
- Decision-Making
- Analytical Thinking
- Professionalism
- Task Prioritization
- Active Listening
- Document Preparation
- Powerpoint Presentation
Certification
- Obtained certification for Building Rapport with Customers on LinkedIn
- Obtained certification for Excel: Power Pivot for Beginners on LinkedIn
Languages
Tamil
First Language
English
Advanced (C1)
C1
Accomplishments
- Awarded All Rounder CSA in the year of Aug 2022 by Amazon.
- Awarded Cheers to Peers in the year of Feb 2024 by Amazon.
Affiliations
- Participated in walking activity conducted by Impact App and obtained Healthcare SuperHero award for covering 50 km in support to heal more lives.
Timeline
Lead Resolution Specialist
Amazon Development Center
12.2022 - Current
Process Associate
Amazon Development Center
08.2020 - 11.2022
Business Presentation Specialist
McKinsey & Company
06.2016 - 08.2017
Consultant
Sutherland Global Services
06.2014 - 02.2016
B.E - Electrical, Electronics And Communications Engineering
Sri Eshwar College of Engineering
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