Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Permanent Address
Personal Information
Disclaimer
Work Availability
Timeline
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Gayathri KA K

Gayathri KA K

QA Tech Lead
Banglore

Summary

Results-driven Test Engineer with 11+ years of expertise in Mainframe, SOAP UI, API, and UI Functional testing, alongside Automation testing using Rational Functional Tester, Selenium, and TOSCA in the Financial Services industry. Currently excelling as a Test Engineer at Fiserv, showcasing proficiency in both Waterfall and Agile methodologies.

Skilled in utilizing test management tools, including JIRA, Kanban, Confluence, RQM, Qtest, and Remedy. Accomplished CICD implementation through TOSCA and Jenkins integration. Specialized in Mainframe, web-based, and API automation using TOSCA. Demonstrated capabilities in Requirement Analysis, Test Planning & Execution, Test Effort Estimations, System, Functional, and Regression Testing, Test Reporting, Defect Management, and Test Closure and sign-off.

Recognized for adept multitasking, meeting stringent deadlines, and rapid acquisition of new applications. A self-motivated professional and proficient communicator with robust analytical, technical, problem-solving, and leadership skills. Proven track record as a valuable team player. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in Mainfarme Testing and accustomed to working with cross-cultural, global teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
11
11
years of post-secondary education
6
6
Certifications
2
2
Languages

Work History

QA Tech Lead

Fiserv
Bengaluru
08.2020 - Current
  • Mainframe Specialist with expertise in online and batch processing, leveraging Selenium-based frameworks for automation and test script development. Proficient in functional and regression testing across mainframe Cobol, distributed Java, node JS, and cloud-based Jira applications. Experienced in analyzing information systems elements for quality analysis and testing processes.
  • Proven record of driving continuous improvement in team standards, test planning, execution, debugging, and reporting. Specialized in high-volume transaction processing using Splunk and reporting systems with Splunk dashboards. Skilled in simulator authorization tools like Paragon and ASTREX for transaction handling and Industry standard association simulators like VTS-VIP/VTS-CS(VISA), GNSWeb(AMEX), RCT(Release Compliance Tool-Discover) , Mastercard (MAS)
  • Experienced in Mobile device testing with SauceLabs, and proficient in test management tools such as Jira, qTest, Confluence, Microsoft Office, and SharePoint. Well-versed in SDLC and Agile methodologies, contributing as active member of Agile scrum team for coordination and testing.
  • Automation proficiency includes TOSCA for building, running, and analyzing test scripts. Familiar with range of tools, including IBMz Mainframe, Java, Jenkins, Postman, SoapUI, ISO messages, Emulator, Windows OS, MAC IOS, Linux, Unix servers, Oracle 10 or higher, and SQL querying.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets
  • Created proofs of concept for innovative new solutions
  • Designed and implemented scalable applications for data extraction and analysis

Test Engineering Senior Analyst

Accenture Services Private Limited
Banglore
05.2012 - 07.2020
  • Proficient in Account Management and Transaction processing includes Account Creation, Plastic production with different card type,Debit Processing , Healthcare ,Commercial cards,Credit Bureau, Student loans, Authorizations followed by reporting for over 6+ years with 50+ customers.
  • CICD pipeline implementation using BitBucket with Eclipse and IntelliJ IDEA tools
  • Automation of web-based applications using Tosca, selenium IDE, webdriver and Eclipse, reduced manual effort over 75%.
  • Created and maintained automated suites to test customer's API's (Java/TestNG/IntelliJ/Cassandra)
  • Creating dashboards in Splunk to analyze and report the application functional and performance aspects
  • Monitoring Transactions in Test and UAT for any failures
  • Creating alerts for any failed transactions or abnormal behavior
  • Driving DevOps continuous integration methodologies
  • Using Jenkins tool to run regression automation jobs in TCoE Lab machines and servers
  • End-to-End involvement in deliverable life cycle development of fraud detection and analytics applications, Credit and behavior scoring applications, EMV and tokenization services, data analytic applications like spendtrends and Datachoice standalone applications like Fraud detection work center, Fraud dialer and other fraud customer-service tools
  • Using Industry standard association simulators like VTS-VIP/VTS-CS(VISA), GNSWeb(AMEX), RCT(Release Compliance Tool) etc to make sure that end-clients are compliant with most current Association industry specifications
  • Automation of Mainframe modules using VB Script Macros and client specific query tool
  • Validating APIs(RESTful/Webservices) using Postman and SOAP UI tools
  • Automating JCL submission for commonly used mainframe jobs during course of testing
  • Creating and configuring Kanban and Scrum boards in Jira tool for new agile methodology implementation within team
  • Creating Jira reports for management tracking
  • Creating and management of artifacts in Confluence tools for QA team
  • Attending Daily Standups, Sprint Reviews/Demo and Retrospective calls
  • Implementing take aways from Sprint Retrospectives in future sprints for continuous quality improvement of process and deliverables
  • Work with Product Owner to prioritize items from product backlog in sprint planning
  • Creating incremental artifacts for project deliverable
  • Give a demo of tasks completed to product owners during sprint reviews
  • Involved in client acceptance testing paired-up with business owners for various applications
  • Defect/Bug management using tools like RTC (Rational Test Concert), JIRA, Remedy, service desk and QTest
  • Tracking them from open till closure
  • Documenting lessons learnt through defects/incidents for future reference
  • Identifying and providing test data to business team for attended testing
  • Test results review with business team for assuring maximum and quality testing coverage
  • Foreseeing risks/Issues and preparing mitigation plan on high-risk projects
  • Defining testing scope, creating/reviewing test scenarios, test plan, test conditions, test execution records (TCER) and test scripts in IBM Rational Quality Manager and Qtest
  • Root cause analysis of production incidents and identifying mechanism to avoid future production issues using automation regression test suite creation/maintenance
  • Communicate effectively with Product managers and team of operations on regular basis to track progress of project
  • Conducting SME Audits for offshore deliverables before presenting them to end-clients and implement corrective actions
  • Ensuring client's issues were promptly addressed, documented & resolved in a timely & professional manner and passing them to correct channels.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

Education

GreenField Training Program -

Accenture
Chennai
05.2012 - 05.2012

Bachelor of Engineering(ECE) -

Kumaraguru College of Technology
Coimbatore
06.2008 - 04.2012

Higher Secondary -

Vidyaa Vikas Girls Higher Secondary School
Tiruchengode
06.2006 - 04.2008

Primary Schooling -

Sri Vijay Vidyalaya
Dharmapuri
06.2001 - 04.2006

Skills

Automation/Testing Tools: TOSCA Commander, Rational Functional Tester, Jenkins,Playwright,TestNG SeleniumCucumber,Postman,SoapUI

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Certification

IBM Mainframe(Accenture)

Accomplishments

  • Received A.C.E(Achievement, Character, Excellence) award twice in Accenture , which is given to top 5% of the employees, who perform distinctly and achieve huge milestones.
  • Received Client Excellence Award for continually supporting the team and resolving the knowledge gaps
  • Redesigned project plan and strategy after encountered problems; was recognized for ability to turn it around and finalize it on time
  • Best Team Award for completing testing within the milestone for a production issue which was fixed at the last moment. This was a revenue generating fix for the client. So, it was important to complete before the code lock down
  • Helped in client acceptance testing with Wells Fargo for the new functionality during critical deadline. Identified by the business analyst for walking the clients through implemented functionality and being a team player
  • Received Propel award for Organizing Complex work efforts
  • Received Catalyst award for successfully implementing a project request in estimated time frame
  • Received celebrating Performance award for organizing Quality Work Efforts and demonstrating Professionalism and Confidence

Permanent Address

5 Aditya Homes Yamare Village Sarjapura Road Bangalore Karnataka India, 562125

Personal Information

  • Date of Birth: 02/17/1991
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby certify that the information furnished above is authentic & complete to the best of my knowledge & belief. 01/27/2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

QA Tech Lead

Fiserv
08.2020 - Current

Test Engineering Senior Analyst

Accenture Services Private Limited
05.2012 - 07.2020

GreenField Training Program -

Accenture
05.2012 - 05.2012

Bachelor of Engineering(ECE) -

Kumaraguru College of Technology
06.2008 - 04.2012

Higher Secondary -

Vidyaa Vikas Girls Higher Secondary School
06.2006 - 04.2008

Primary Schooling -

Sri Vijay Vidyalaya
06.2001 - 04.2006
Gayathri KA KQA Tech Lead